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EBSuite Customer Support - HelpDesk

Web Site URL:  http://www.ebsuite.com
Discussion Forum:   Participate in the EBSuite Customer Support - HelpDesk Discussion Forum
Category:  Remotely Hosted
Description:  EBSuite.com is the most advanced HelpDesk solution available. We customer web portal customized for each visitor, Case Alerts and Escalations for SLA commitments. Free customer support and setup with data import including existing cases and notes. All for $25 /user/month. Hosted or for purchase.
Price:  $25
Licensed Customers:  Unlimited
Licensed Technicians:  Unlimited
Additional pricing options page URL:  http://www.ebsuite.com/iPrdPricing.jsp
Free upgrades? If so, how long?:  Free
Upgrade costs:  Free
Support costs:  Free
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
  Unix
  Linux
  Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
  Novell Netware
  Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
  ASP
     Sendmail
     SMTP
  MySQL
  Microsoft SQL Server
     Microsoft Access
  Sybase
  PostgreSQL
  Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Macintosh
  PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
  Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
  News/status notification announcements
Customizable Features:   Fields
  Templates
     Font appearance
  Tables
  Button images
  Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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