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Oxygen Helpdesk Management Software

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Web Site URL:  http://www.e-warehouse.com
Discussion Forum:   Participate in the Oxygen Helpdesk Management Software Discussion Forum
Category:  Local Software with Web
Description:  Oxygen is a scalable, feature rich web based application offering a full intergrated package of Incident Management, SLA Management, Knowledge Base, email system, web portal. Where intergrated with its sister product Pathway, giving Asset Management, License Managment and Change Management
Price:  $1750
Licensed Customers:  50
Licensed Technicians:  Unlimited
Additional pricing options page URL:  
Free upgrades? If so, how long?:  1 Year
Upgrade costs:  
Support costs:  25% per annum
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
     Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP
     MySQL
  Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
  Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
  News/status notification announcements
Customizable Features:   Fields
  Templates
     Font appearance
  Tables
     Button images
     Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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