HelpDesks.com: Altman Helpdesk Detailed Info

Altman HelpDesk is an on demand solution for small to medium size companies that need a ready to use technology with a limited investment and an immediate ROI.

Price:

$125 per 20 users

Licensed Customers:

Licensed Technicians:

X Technicians + Y Customers = total 20 end user

Additional pricing options page URL:

Free upgrades? If so, how long?:

Unlimited

Upgrade costs:

Support costs:

Locally installed software for customers:

Not Required

Locally installed software for technicians:

Not Required

Acceptable Servers:

Not Applicable. Server is provided.
     Unix
     Linux
     Windows NT
     Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh

Compatible Server Software:

Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP
     MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC

Acceptable Workstations:

Unix

Linux

Windows NT

Windows 2000

Windows ME

Windows 98

Windows 95
Windows 3.11

Macintosh
PDA's (eg. Palm Pilot)

Features:

Searchable database

Reference numbers assigned

F.A.Q. (knowledgebase)
Customer information database

Asset tracking database
Billing/Sales database

Automatic escalation

Follow-up satisfaction surveys

Reporting/Statistics

Customer history

Confirmation email sent to customers

Technician email notifications

Pager capable

News/status notification announcements

Customizable Features:

     Fields
     Templates
     Font appearance
     Tables
     Button images
     Background

Source code available?:

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.