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Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation Change sort order Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
Planet FM $5000  Local Software with Web  600+  600  12% of licence fee    Required  Required                        Planet FM                                                 Planet FM                             Planet FM Details
DBS Help Desk $249  Local Software with Web  Unlimited  Unlimited      Required  Required                        DBS Help Desk                                                 DBS Help Desk                             DBS Help Desk Details
iTrack Workgroup $1495  Local Software with Web  Unlimited  Unlimited      Required  Required                        iTrack Workgroup                                                 iTrack Workgroup                             iTrack Workgroup Details
AccessAble Help Desk Professional Edition $499  Local Software with Web  Unlimited  Unlimited       Not required   Not required                        AccessAble Help Desk Professional Edition                                                 AccessAble Help Desk Professional Edition                             AccessAble Help Desk Professional Edition Details
Support FetchDog $495  Local Software with Web       Not required   Not required                        Support FetchDog                                                 Support FetchDog                             Support FetchDog Details
Dispatch Help Desk for Lotus Notes and Domino $2995  Local Software with Web  no limit per server  server license  1000  600   Not required  Required                        Dispatch Help Desk for Lotus Notes and Domino                                                 Dispatch Help Desk for Lotus Notes and Domino                             Dispatch Help Desk for Lotus Notes and Domino Details
Close Support Enterprise Edition $745  Local Software with Web  Unlimited  Unlimited  12 months free then $120 per year  Included in support costs   Not required  Required                        Close Support Enterprise Edition                                                 Close Support Enterprise Edition                             Close Support Enterprise Edition Details
Workflow Help Desk for Exchange 2000 $5000  Local Software with Web  unlimited  unlimited    first upgrade free   Not required   Not required                        Workflow Help Desk for Exchange 2000                                                 Workflow Help Desk for Exchange 2000                             Workflow Help Desk for Exchange 2000 Details
ieSupportManager Helpdesk Web Edition $630  Local Software with Web  Unlimited  Unlimited  10% of license fee (minimum $126)     Not required  Required                        ieSupportManager Helpdesk Web Edition                                                 ieSupportManager Helpdesk Web Edition                             ieSupportManager Helpdesk Web Edition Details
SupportMonkey 2002 $224  Local Software with Web  Unlimited  Unlimited  Free  Discount available   Not required  Required                        SupportMonkey 2002                                                 SupportMonkey 2002                             SupportMonkey 2002 Details
Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation Change sort order Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
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