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HelpLine
$25
Local Software with Web
10
500
Annual maintenance 20% of license
Annual maintenance 20% of license
Not required
Not required
HelpLine
HelpLine
HelpLine
Details
NetKeeper Captain CRM
$6250
Local Software with Web
5
unlimited
included in upgrades
0.15
Not required
Not required
NetKeeper Captain CRM
NetKeeper Captain CRM
NetKeeper Captain CRM
Details
TRACK Help Desk
$15000
Local Software with Web
5
5
0.12
0.12
Not required
Not required
TRACK Help Desk
TRACK Help Desk
TRACK Help Desk
Details
AccessAble Help Desk Professional Edition
$499
Local Software with Web
Unlimited
Unlimited
Not required
Not required
AccessAble Help Desk Professional Edition
AccessAble Help Desk Professional Edition
AccessAble Help Desk Professional Edition
Details
Support FetchDog
$495
Local Software with Web
1
1
Not required
Not required
Support FetchDog
Support FetchDog
Support FetchDog
Details
IncidentMonitor(TM)
$3995
Local Software with Web
5
Unlimited
20% annually
Included in maintenance
Not required
Not required
IncidentMonitor(TM)
IncidentMonitor(TM)
IncidentMonitor(TM)
Details
c.Support for Lotus Notes and Domino
$6500
Local Software with Web
5
100
per incident or unlimited support available
Maintenance cost is 30% of purchase price for 2 years
Not required
Not required
c.Support for Lotus Notes and Domino
c.Support for Lotus Notes and Domino
c.Support for Lotus Notes and Domino
Details
SysMan
$495
Local Software with Web
$495 per concurrent user
unlimited
$110 per licensed user and free upgrades
$275 per licensed user if not on support agreement
Not required
Not required
SysMan
SysMan
SysMan
Details
HelpTrac
$675
Local Software with Web
1
unlimited
20% of product cost
free with support agreement
Not required
Not required
HelpTrac
HelpTrac
HelpTrac
Details
ProjecTrak Lotus Notes Help Desk
$8995
Local Software with Web
5
Unlimited
% of list price.
Not required
Not required
ProjecTrak Lotus Notes Help Desk
ProjecTrak Lotus Notes Help Desk
ProjecTrak Lotus Notes Help Desk
Details
Workflow Help Desk for Exchange 2000
$5000
Local Software with Web
unlimited
unlimited
first upgrade free
Not required
Not required
Workflow Help Desk for Exchange 2000
Workflow Help Desk for Exchange 2000
Workflow Help Desk for Exchange 2000
Details
HelpMaster Pro Web Suite
$1680
Local Software with Web
Unlimited with Staff Support Module
Unlimited with Client Access Module
1 year Standard included. 1 year Premium add 10%
45% without Premium support
Not required
Not required
HelpMaster Pro Web Suite
HelpMaster Pro Web Suite
HelpMaster Pro Web Suite
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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