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Help Desk
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Unix
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Perl
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News/status notification announcements
Alloy Navigator
$7085
Local Software with Web
$1600 each (on average)
Unlimited
Upgrade path available
Not required
Not required
Alloy Navigator
Alloy Navigator
Alloy Navigator
Details
SysMan
$495
Local Software with Web
$495 per concurrent user
unlimited
$110 per licensed user and free upgrades
$275 per licensed user if not on support agreement
Not required
Not required
SysMan
SysMan
SysMan
Details
Support Desk
$400
Local Software with Web
1
Free for 1 year, 20% of purchase price for add. yr
Not required
Required
Support Desk
Support Desk
Support Desk
Details
Support FetchDog
$495
Local Software with Web
1
1
Not required
Not required
Support FetchDog
Support FetchDog
Support FetchDog
Details
Abacus Help Desk 3.5
$425
Local Software with Web
1
Unlimited
1 year included
Not required
Required
Abacus Help Desk 3.5
Abacus Help Desk 3.5
Abacus Help Desk 3.5
Details
HelpTrac
$675
Local Software with Web
1
unlimited
20% of product cost
free with support agreement
Not required
Not required
HelpTrac
HelpTrac
HelpTrac
Details
HelpDesk Master
$425
Local Software with Web
1
Unlimited
1 year included
Year 2 15% or current list price
Not required
Required
HelpDesk Master
HelpDesk Master
HelpDesk Master
Details
Resolve IT!
$750
Local Software with Web
1
Unlimited
0.18
Free with Maintenance Contract
Not required
Not required
Resolve IT!
Resolve IT!
Resolve IT!
Details
SDS HelpDesk Solutions
$195
Local Software with Web
1
Unlimited
Not required
Required
SDS HelpDesk Solutions
SDS HelpDesk Solutions
SDS HelpDesk Solutions
Details
NetHelpDesk
$600
Local Software with Web
1
unlimited
10% (inc above)
0.1
Not required
Required
NetHelpDesk
NetHelpDesk
NetHelpDesk
Details
Magnoware DataTrack System 3.5
$349
Local Software with Web
1
Unlimited
No
Not required
Required
Magnoware DataTrack System 3.5
Magnoware DataTrack System 3.5
Magnoware DataTrack System 3.5
Details
SupportDesk
$400
Local Software with Web
1
Unlimited
Included in above
Free for first year, 20% of license fee thereafter
Not required
Not required
SupportDesk
SupportDesk
SupportDesk
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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