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Help Desk  Price  Type  Licensed
Technicians
 Change sort order
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
Alloy Navigator $7085  Local Software with Web  $1600 each (on average)  Unlimited    Upgrade path available   Not required   Not required                        Alloy Navigator                                                 Alloy Navigator                             Alloy Navigator Details
SysMan $495  Local Software with Web  $495 per concurrent user  unlimited  $110 per licensed user and free upgrades  $275 per licensed user if not on support agreement   Not required   Not required                        SysMan                                                 SysMan                             SysMan Details
Support Desk $400  Local Software with Web    Free for 1 year, 20% of purchase price for add. yr     Not required  Required                        Support Desk                                                 Support Desk                             Support Desk Details
Support FetchDog $495  Local Software with Web       Not required   Not required                        Support FetchDog                                                 Support FetchDog                             Support FetchDog Details
Abacus Help Desk 3.5 $425  Local Software with Web  Unlimited  1 year included     Not required  Required                        Abacus Help Desk 3.5                                                 Abacus Help Desk 3.5                             Abacus Help Desk 3.5 Details
HelpTrac $675  Local Software with Web  unlimited  20% of product cost  free with support agreement   Not required   Not required                        HelpTrac                                                 HelpTrac                             HelpTrac Details
HelpDesk Master $425  Local Software with Web  Unlimited  1 year included  Year 2 15% or current list price   Not required  Required                        HelpDesk Master                                                 HelpDesk Master                             HelpDesk Master Details
Resolve IT! $750  Local Software with Web  Unlimited  0.18  Free with Maintenance Contract   Not required   Not required                        Resolve IT!                                                 Resolve IT!                             Resolve IT! Details
SDS HelpDesk Solutions $195  Local Software with Web  Unlimited       Not required  Required                        SDS HelpDesk Solutions                                                 SDS HelpDesk Solutions                             SDS HelpDesk Solutions Details
NetHelpDesk $600  Local Software with Web  unlimited  10% (inc above)  0.1   Not required  Required                        NetHelpDesk                                                 NetHelpDesk                             NetHelpDesk Details
Magnoware DataTrack System 3.5 $349  Local Software with Web  Unlimited  No     Not required  Required                        Magnoware DataTrack System 3.5                                                 Magnoware DataTrack System 3.5                             Magnoware DataTrack System 3.5 Details
SupportDesk $400  Local Software with Web  Unlimited  Included in above  Free for first year, 20% of license fee thereafter   Not required   Not required                        SupportDesk                                                 SupportDesk                             SupportDesk Details
Help Desk  Price  Type  Licensed
Technicians
 Change sort order
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
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