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Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
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Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
DBS Help Desk $249  Local Software with Web  Unlimited  Unlimited      Required  Required                        DBS Help Desk                                                 DBS Help Desk                             DBS Help Desk Details
iTrack Workgroup $1495  Local Software with Web  Unlimited  Unlimited      Required  Required                        iTrack Workgroup                                                 iTrack Workgroup                             iTrack Workgroup Details
Support Desk $400  Local Software with Web    Free for 1 year, 20% of purchase price for add. yr     Not required  Required                        Support Desk                                                 Support Desk                             Support Desk Details
AccessAble Help Desk Professional Edition $499  Local Software with Web  Unlimited  Unlimited       Not required   Not required                        AccessAble Help Desk Professional Edition                                                 AccessAble Help Desk Professional Edition                             AccessAble Help Desk Professional Edition Details
Support FetchDog $495  Local Software with Web       Not required   Not required                        Support FetchDog                                                 Support FetchDog                             Support FetchDog Details
Abacus Help Desk 3.5 $425  Local Software with Web  Unlimited  1 year included     Not required  Required                        Abacus Help Desk 3.5                                                 Abacus Help Desk 3.5                             Abacus Help Desk 3.5 Details
ProjecTrak Lotus Notes Help Desk $8995  Local Software with Web  Unlimited  % of list price.     Not required   Not required                        ProjecTrak Lotus Notes Help Desk                                                 ProjecTrak Lotus Notes Help Desk                             ProjecTrak Lotus Notes Help Desk Details
ieSupportManager Helpdesk Web Edition $630  Local Software with Web  Unlimited  Unlimited  10% of license fee (minimum $126)     Not required  Required                        ieSupportManager Helpdesk Web Edition                                                 ieSupportManager Helpdesk Web Edition                             ieSupportManager Helpdesk Web Edition Details
CISS Help Desk with WebCISS add-on $718  Local Software with Web  unlimited  unlimited  Free, whilst on current version     Not required  Required                        CISS Help Desk with WebCISS add-on                                                 CISS Help Desk with WebCISS add-on                             CISS Help Desk with WebCISS add-on Details
HelpSTAR $4995  Local Software with Web  Unlimited       Not required   Not required                        HelpSTAR                                                 HelpSTAR                             HelpSTAR Details
SDS HelpDesk Solutions $195  Local Software with Web  Unlimited       Not required  Required                        SDS HelpDesk Solutions                                                 SDS HelpDesk Solutions                             SDS HelpDesk Solutions Details
NILEX $10000  Local Software with Web  15% of licence price per year    Required  Required                        NILEX                                                 NILEX                             NILEX Details
Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 Change sort order
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
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