HelpDesk Master

$425 

Local Software with Web 

1 

Unlimited 

1 year included 

Year 2 15% or current list price 

Details

TeleSupport HelpDesk

$1295 

Local Software with Web 

5 

900 

Variable depending on Support Package 

Variable depending on Support Package 

Details

Alloy Navigator

$7085 

Local Software with Web 

$1600 each (on average) 

Unlimited 

Upgrade path available 

Details

TrackFree - Help Desk Software

$0 

Local Software with Web 

5 

Unlimited 

None 

Details

PhaseWare Tracker - External Help Desk Software

$995 

Local Software with Web 

1 

Unlimited 

Annual maintenance 25% of license 

n/a 

Details

c.Support for Lotus Notes and Domino

$6500 

Local Software with Web 

5 

100 

per incident or unlimited support available 

Maintenance cost is 30% of purchase price for 2 years 

Details

Numara Track-It!

$3895 

Local Software with Web 

5 named or 3 concurrent technicians 

100 

25% annually of MSRP 

Included with maintenance 

Details

Close Support Enterprise Edition

$745 

Local Software with Web 

Unlimited 

Unlimited 

12 months free then $120 per year 

Included in support costs 

Details

FastTrack Help Desk

$500 

Local Software with Web 

Unlimited 

1 

20% software cost 

Included in support contract 

Details

IncidentMonitor(TM)

$3995 

Local Software with Web 

5 

Unlimited 

20% annually 

Included in maintenance 

Details

amberCat Help Desk Plus

$2155 

Local Software with Web 

10 concurrent users at this price, unlimited from web browser 

unlimited 

$110 (email) $415 (phone) per annum 

included in licence 

Details

amberCat Help Desk

$1685 

Local Software with Web 

10 concurrent users at this price, unlimited from web browser 

unlimited 

$80 (email) $300 (phone) per annum 

Included in licence 

Details

HelpTrac

$675 

Local Software with Web 

1 

unlimited 

20% of product cost 

free with support agreement 

Details

Resolve IT!

$750 

Local Software with Web 

1 

Unlimited 

0.18 

Free with Maintenance Contract 

Details

Support-Works Helpdesk Professional

$15000 

Local Software with Web 

5 

Unlimited 

15-20% of product - depending on contract 

Free to maintained customers 

Details

SupportCalls with Outlook

$1500 

Local Software with Web 

unlimited 

unlimited 

1 year free support, 400 USD for additional year 

free for support subscribers 

Details

SupportDesk

$400 

Local Software with Web 

1 

Unlimited 

Included in above 

Free for first year, 20% of license fee thereafter 

Details

EasyAccessHelpDesk

$5999 

Local Software with Web 

Unlimited 

Unlimited users, one site license. 

%15 of total cost 

Free 

Details

Workflow Help Desk for Exchange 2000

$5000 

Local Software with Web 

unlimited 

unlimited 

first upgrade free 

Details

SupportMonkey 2002

$224 

Local Software with Web 

Unlimited 

Unlimited 

Free 

Discount available 

Details

HelpLine

$25 

Local Software with Web 

10 

500 

Annual maintenance 20% of license 

Annual maintenance 20% of license 

Details

Dispatch Help Desk for Lotus Notes and Domino

$2995 

Local Software with Web 

no limit per server 

server license 

1000 

600 

Details

CCS Help Desk Formely Outlook Help Desk 3.0

$495 

Local Software with Web 

2 

Unlimited 

free support by email 

50% of the retail price 

Details

BridgeTrak

$4285 

Local Software with Web 

Unlimited 

Unlimited 

included in upgrade costs 

450 or 25% of purchase per year 

Details

HelpMaster Pro Web Suite

$1680 

Local Software with Web 

Unlimited with Staff Support Module 

Unlimited with Client Access Module 

1 year Standard included. 1 year Premium add 10% 

45% without Premium support 

Details

Operation Center

$15000 

Local Software with Web 

Unlimited 

150 Licensed Nodes 

Included with Maintenance 

18% Annual Maintenance 

Details

Helpdesk-3

$5000 

Local Software with Web 

unlimited (by web) up to 10 in C-S 

unlimited (by web) up to 10 in C-S 

5 % by year 

17 % by year 

Details