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Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
Free Help Desk Software by Spiceworks $0  Local Software with Web  unlimited  unlimited  $0  $0   Not required   Not required                        Free Help Desk Software by Spiceworks                                                 Free Help Desk Software by Spiceworks                             Free Help Desk Software by Spiceworks Details
NetHelpDesk $600  Local Software with Web  unlimited  10% (inc above)  0.1   Not required  Required                        NetHelpDesk                                                 NetHelpDesk                             NetHelpDesk Details
IncidentMonitor(TM) $3995  Local Software with Web  Unlimited  20% annually  Included in maintenance   Not required   Not required                        IncidentMonitor(TM)                                                 IncidentMonitor(TM)                             IncidentMonitor(TM) Details
PhaseWare Tracker - External Help Desk Software $995  Local Software with Web  Unlimited  Annual maintenance 25% of license  n/a   Not required  Required                        PhaseWare Tracker - External Help Desk Software                                                 PhaseWare Tracker - External Help Desk Software                             PhaseWare Tracker - External Help Desk Software Details
Helpdesk-3 $5000  Local Software with Web  unlimited (by web) up to 10 in C-S  unlimited (by web) up to 10 in C-S  5 % by year  17 % by year  Required  Required                        Helpdesk-3                                                 Helpdesk-3                             Helpdesk-3 Details
Close Support Enterprise Edition $745  Local Software with Web  Unlimited  Unlimited  12 months free then $120 per year  Included in support costs   Not required  Required                        Close Support Enterprise Edition                                                 Close Support Enterprise Edition                             Close Support Enterprise Edition Details
Abacus Help Desk 3.5 $425  Local Software with Web  Unlimited  1 year included     Not required  Required                        Abacus Help Desk 3.5                                                 Abacus Help Desk 3.5                             Abacus Help Desk 3.5 Details
c.Support for Lotus Notes and Domino $6500  Local Software with Web  100  per incident or unlimited support available  Maintenance cost is 30% of purchase price for 2 years   Not required   Not required                        c.Support for Lotus Notes and Domino                                                 c.Support for Lotus Notes and Domino                             c.Support for Lotus Notes and Domino Details
CCS Help Desk Formely Outlook Help Desk 3.0 $495  Local Software with Web  Unlimited  free support by email  50% of the retail price   Not required  Required                        CCS Help Desk Formely Outlook Help Desk 3.0                                                 CCS Help Desk Formely Outlook Help Desk 3.0                             CCS Help Desk Formely Outlook Help Desk 3.0 Details
HelpDesk Master $425  Local Software with Web  Unlimited  1 year included  Year 2 15% or current list price   Not required  Required                        HelpDesk Master                                                 HelpDesk Master                             HelpDesk Master Details
ieSupportManager Helpdesk Web Edition $630  Local Software with Web  Unlimited  Unlimited  10% of license fee (minimum $126)     Not required  Required                        ieSupportManager Helpdesk Web Edition                                                 ieSupportManager Helpdesk Web Edition                             ieSupportManager Helpdesk Web Edition Details
SupportMonkey 2002 $224  Local Software with Web  Unlimited  Unlimited  Free  Discount available   Not required  Required                        SupportMonkey 2002                                                 SupportMonkey 2002                             SupportMonkey 2002 Details
Oxygen Helpdesk Management Software $1750  Local Software with Web  Unlimited  50  25% per annum     Not required   Not required                        Oxygen Helpdesk Management Software                                                 Oxygen Helpdesk Management Software                             Oxygen Helpdesk Management Software Details
Support-Works Helpdesk Professional $15000  Local Software with Web  Unlimited  15-20% of product - depending on contract  Free to maintained customers   Not required  Required                        Support-Works Helpdesk Professional                                                 Support-Works Helpdesk Professional                             Support-Works Helpdesk Professional Details
VI Service Desk $4200  Local Software with Web  Unlimited  First year free, following years 15% of license cost.  15% of base cost,, after 1st year   Not required   Not required                        VI Service Desk                                                 VI Service Desk                             VI Service Desk Details
HelpSTAR $4995  Local Software with Web  Unlimited       Not required   Not required                        HelpSTAR                                                 HelpSTAR                             HelpSTAR Details
TRACK Help Desk $15000  Local Software with Web  0.12  0.12   Not required   Not required                        TRACK Help Desk                                                 TRACK Help Desk                             TRACK Help Desk Details
ProjecTrak Lotus Notes Help Desk $8995  Local Software with Web  Unlimited  % of list price.     Not required   Not required                        ProjecTrak Lotus Notes Help Desk                                                 ProjecTrak Lotus Notes Help Desk                             ProjecTrak Lotus Notes Help Desk Details
NetKeeper Captain CRM $6250  Local Software with Web  unlimited  included in upgrades  0.15   Not required   Not required                        NetKeeper Captain CRM                                                 NetKeeper Captain CRM                             NetKeeper Captain CRM Details
CISS Help Desk with WebCISS add-on $718  Local Software with Web  unlimited  unlimited  Free, whilst on current version     Not required  Required                        CISS Help Desk with WebCISS add-on                                                 CISS Help Desk with WebCISS add-on                             CISS Help Desk with WebCISS add-on Details
Dispatch Help Desk for Lotus Notes and Domino $2995  Local Software with Web  no limit per server  server license  1000  600   Not required  Required                        Dispatch Help Desk for Lotus Notes and Domino                                                 Dispatch Help Desk for Lotus Notes and Domino                             Dispatch Help Desk for Lotus Notes and Domino Details
HelpDesk $10000  Local Software with Web       Not required  Required                        HelpDesk                                                 HelpDesk                             HelpDesk Details
Assyst $81145  Local Software with Web  10  10  20% per year    Required   Not required                        Assyst                                                 Assyst                             Assyst Details
BridgeTrak $4285  Local Software with Web  Unlimited  Unlimited  included in upgrade costs  450 or 25% of purchase per year   Not required  Required                        BridgeTrak                                                 BridgeTrak                             BridgeTrak Details
Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
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