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iTrack Workgroup
$1495
Local Software with Web
Unlimited
Unlimited
Required
Required
iTrack Workgroup
iTrack Workgroup
iTrack Workgroup
Details
AccessAble Help Desk Professional Edition
$499
Local Software with Web
Unlimited
Unlimited
Not required
Not required
AccessAble Help Desk Professional Edition
AccessAble Help Desk Professional Edition
AccessAble Help Desk Professional Edition
Details
Fireman - Help Desk Software
$1500
Local Software with Web
4
Unlimited
0.17
Not required
Required
Fireman - Help Desk Software
Fireman - Help Desk Software
Fireman - Help Desk Software
Details
Support FetchDog
$495
Local Software with Web
1
1
Not required
Not required
Support FetchDog
Support FetchDog
Support FetchDog
Details
SupportMonkey 2002
$224
Local Software with Web
Unlimited
Unlimited
Free
Discount available
Not required
Required
SupportMonkey 2002
SupportMonkey 2002
SupportMonkey 2002
Details
TrackFree - Help Desk Software
$0
Local Software with Web
5
Unlimited
None
Not required
Not required
TrackFree - Help Desk Software
TrackFree - Help Desk Software
TrackFree - Help Desk Software
Details
Numara Track-It!
$3895
Local Software with Web
5 named or 3 concurrent technicians
100
25% annually of MSRP
Included with maintenance
Not required
Required
Numara Track-It!
Numara Track-It!
Numara Track-It!
Details
Free Help Desk Software by Spiceworks
$0
Local Software with Web
unlimited
unlimited
$0
$0
Not required
Not required
Free Help Desk Software by Spiceworks
Free Help Desk Software by Spiceworks
Free Help Desk Software by Spiceworks
Details
HelpLine
$25
Local Software with Web
10
500
Annual maintenance 20% of license
Annual maintenance 20% of license
Not required
Not required
HelpLine
HelpLine
HelpLine
Details
DBS Help Desk
$249
Local Software with Web
Unlimited
Unlimited
Required
Required
DBS Help Desk
DBS Help Desk
DBS Help Desk
Details
BridgeTrak
$4285
Local Software with Web
Unlimited
Unlimited
included in upgrade costs
450 or 25% of purchase per year
Not required
Required
BridgeTrak
BridgeTrak
BridgeTrak
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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