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the entire directory   only this category  Advanced Search Help Desk  Price  Type  Licensed Technicians  Licensed Customers  Support Costs  Upgrade Costs  Software for Customers  Software for Technicians  Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More Details Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements  FastTrack Help Desk $500  Local Software with Web  Unlimited  1  20% software cost  Included in support contract  Required   Not required                        FastTrack Help Desk                                                 FastTrack Help Desk                             FastTrack Help Desk Details Oxygen Helpdesk Management Software $1750  Local Software with Web  Unlimited  50  25% per annum     Not required   Not required                        Oxygen Helpdesk Management Software                                                 Oxygen Helpdesk Management Software                             Oxygen Helpdesk Management Software Details Alloy Navigator $7085  Local Software with Web  $1600 each (on average)  Unlimited    Upgrade path available   Not required   Not required                        Alloy Navigator                                                 Alloy Navigator                             Alloy Navigator Details iTrack Workgroup $1495  Local Software with Web  Unlimited  Unlimited      Required  Required                        iTrack Workgroup                                                 iTrack Workgroup                             iTrack Workgroup Details Support Desk $400  Local Software with Web  1    Free for 1 year, 20% of purchase price for add. yr     Not required  Required                        Support Desk                                                 Support Desk                             Support Desk Details Workflow Help Desk for Exchange 2000 $5000  Local Software with Web  unlimited  unlimited    first upgrade free   Not required   Not required                        Workflow Help Desk for Exchange 2000                                                 Workflow Help Desk for Exchange 2000                             Workflow Help Desk for Exchange 2000 Details Numara Track-It! $3895  Local Software with Web  5 named or 3 concurrent technicians  100  25% annually of MSRP  Included with maintenance   Not required  Required                        Numara Track-It!                                                 Numara Track-It!                             Numara Track-It! Details HelpLine $25  Local Software with Web  10  500  Annual maintenance 20% of license  Annual maintenance 20% of license   Not required   Not required                        HelpLine                                                 HelpLine                             HelpLine Details DBS Help Desk $249  Local Software with Web  Unlimited  Unlimited      Required  Required                        DBS Help Desk                                                 DBS Help Desk                             DBS Help Desk Details BridgeTrak $4285  Local Software with Web  Unlimited  Unlimited  included in upgrade costs  450 or 25% of purchase per year   Not required  Required                        BridgeTrak                                                 BridgeTrak                             BridgeTrak Details Help Desk  Price  Type  Licensed Technicians  Licensed Customers  Support Costs  Upgrade Costs  Software for Customers  Software for Technicians  Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More Details Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements    Pages: 1 2 3 [>>]

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