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Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase) Change sort order Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
FastTrack Help Desk $500  Local Software with Web  Unlimited  20% software cost  Included in support contract  Required   Not required                        FastTrack Help Desk                                                 FastTrack Help Desk                             FastTrack Help Desk Details
DBS Help Desk $249  Local Software with Web  Unlimited  Unlimited      Required  Required                        DBS Help Desk                                                 DBS Help Desk                             DBS Help Desk Details
EasyAccessHelpDesk $5999  Local Software with Web  Unlimited  Unlimited users, one site license.  %15 of total cost  Free   Not required  Required                        EasyAccessHelpDesk                                                 EasyAccessHelpDesk                             EasyAccessHelpDesk Details
Support FetchDog $495  Local Software with Web       Not required   Not required                        Support FetchDog                                                 Support FetchDog                             Support FetchDog Details
SupportMonkey 2002 $224  Local Software with Web  Unlimited  Unlimited  Free  Discount available   Not required  Required                        SupportMonkey 2002                                                 SupportMonkey 2002                             SupportMonkey 2002 Details
Free Help Desk Software by Spiceworks $0  Local Software with Web  unlimited  unlimited  $0  $0   Not required   Not required                        Free Help Desk Software by Spiceworks                                                 Free Help Desk Software by Spiceworks                             Free Help Desk Software by Spiceworks Details
HelpLine $25  Local Software with Web  10  500  Annual maintenance 20% of license  Annual maintenance 20% of license   Not required   Not required                        HelpLine                                                 HelpLine                             HelpLine Details
BridgeTrak $4285  Local Software with Web  Unlimited  Unlimited  included in upgrade costs  450 or 25% of purchase per year   Not required  Required                        BridgeTrak                                                 BridgeTrak                             BridgeTrak Details
iTrack Workgroup $1495  Local Software with Web  Unlimited  Unlimited      Required  Required                        iTrack Workgroup                                                 iTrack Workgroup                             iTrack Workgroup Details
NetKeeper Captain CRM $6250  Local Software with Web  unlimited  included in upgrades  0.15   Not required   Not required                        NetKeeper Captain CRM                                                 NetKeeper Captain CRM                             NetKeeper Captain CRM Details
Support Desk $400  Local Software with Web    Free for 1 year, 20% of purchase price for add. yr     Not required  Required                        Support Desk                                                 Support Desk                             Support Desk Details
Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase) Change sort order Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
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