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Help Desk Change sort order Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk Change sort order Compatible Server Software Acceptable Workstations Help Desk Change sort order Features Help Desk Change sort order More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
Abacus Help Desk 3.5 $425  Local Software with Web  Unlimited  1 year included     Not required  Required                        Abacus Help Desk 3.5                                                 Abacus Help Desk 3.5                             Abacus Help Desk 3.5 Details
AccessAble Help Desk Professional Edition $499  Local Software with Web  Unlimited  Unlimited       Not required   Not required                        AccessAble Help Desk Professional Edition                                                 AccessAble Help Desk Professional Edition                             AccessAble Help Desk Professional Edition Details
Alloy Navigator $7085  Local Software with Web  $1600 each (on average)  Unlimited    Upgrade path available   Not required   Not required                        Alloy Navigator                                                 Alloy Navigator                             Alloy Navigator Details
amberCat Help Desk $1685  Local Software with Web  10 concurrent users at this price, unlimited from web browser  unlimited  $80 (email) $300 (phone) per annum  Included in licence   Not required  Required                        amberCat Help Desk                                                 amberCat Help Desk                             amberCat Help Desk Details
amberCat Help Desk Plus $2155  Local Software with Web  10 concurrent users at this price, unlimited from web browser  unlimited  $110 (email) $415 (phone) per annum  included in licence   Not required  Required                        amberCat Help Desk Plus                                                 amberCat Help Desk Plus                             amberCat Help Desk Plus Details
Assyst $81145  Local Software with Web  10  10  20% per year    Required   Not required                        Assyst                                                 Assyst                             Assyst Details
BridgeTrak $4285  Local Software with Web  Unlimited  Unlimited  included in upgrade costs  450 or 25% of purchase per year   Not required  Required                        BridgeTrak                                                 BridgeTrak                             BridgeTrak Details
c.Support for Lotus Notes and Domino $6500  Local Software with Web  100  per incident or unlimited support available  Maintenance cost is 30% of purchase price for 2 years   Not required   Not required                        c.Support for Lotus Notes and Domino                                                 c.Support for Lotus Notes and Domino                             c.Support for Lotus Notes and Domino Details
CAFM Explorer $1200  Local Software with Web      Required  Required                        CAFM Explorer                                                 CAFM Explorer                             CAFM Explorer Details
CCS Help Desk Formely Outlook Help Desk 3.0 $495  Local Software with Web  Unlimited  free support by email  50% of the retail price   Not required  Required                        CCS Help Desk Formely Outlook Help Desk 3.0                                                 CCS Help Desk Formely Outlook Help Desk 3.0                             CCS Help Desk Formely Outlook Help Desk 3.0 Details
CISS Help Desk with WebCISS add-on $718  Local Software with Web  unlimited  unlimited  Free, whilst on current version     Not required  Required                        CISS Help Desk with WebCISS add-on                                                 CISS Help Desk with WebCISS add-on                             CISS Help Desk with WebCISS add-on Details
Close Support Enterprise Edition $745  Local Software with Web  Unlimited  Unlimited  12 months free then $120 per year  Included in support costs   Not required  Required                        Close Support Enterprise Edition                                                 Close Support Enterprise Edition                             Close Support Enterprise Edition Details
DBS Help Desk $249  Local Software with Web  Unlimited  Unlimited      Required  Required                        DBS Help Desk                                                 DBS Help Desk                             DBS Help Desk Details
Dispatch Help Desk for Lotus Notes and Domino $2995  Local Software with Web  no limit per server  server license  1000  600   Not required  Required                        Dispatch Help Desk for Lotus Notes and Domino                                                 Dispatch Help Desk for Lotus Notes and Domino                             Dispatch Help Desk for Lotus Notes and Domino Details
EasyAccessHelpDesk $5999  Local Software with Web  Unlimited  Unlimited users, one site license.  %15 of total cost  Free   Not required  Required                        EasyAccessHelpDesk                                                 EasyAccessHelpDesk                             EasyAccessHelpDesk Details
FastTrack Help Desk $500  Local Software with Web  Unlimited  20% software cost  Included in support contract  Required   Not required                        FastTrack Help Desk                                                 FastTrack Help Desk                             FastTrack Help Desk Details
Fireman - Help Desk Software $1500  Local Software with Web  Unlimited    0.17   Not required  Required                        Fireman - Help Desk Software                                                 Fireman - Help Desk Software                             Fireman - Help Desk Software Details
Free Help Desk Software by Spiceworks $0  Local Software with Web  unlimited  unlimited  $0  $0   Not required   Not required                        Free Help Desk Software by Spiceworks                                                 Free Help Desk Software by Spiceworks                             Free Help Desk Software by Spiceworks Details
Help Desk Change sort order Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk Change sort order Compatible Server Software Acceptable Workstations Help Desk Change sort order Features Help Desk Change sort order More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
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