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  1. HelpTrac   Public Rating: 6.76, 13 Votes   Click here to rate this    Discussion Forum   
    Free demo complete help desk. Low cost, feature rich, user friendly, customizable, web, billing, email, escalation, training, reports, equipment, technician/user interface. Start using today.
    helptrac.com
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  2. AccessAble Help Desk Professional Edition   Public Rating: 6.75, 4 Votes   Click here to rate this    Discussion Forum   
    The program contains a windows based interface developed in Microsoft Access and a browser interface using Active Server Pages. Comprehensive, yet easy to install, learn and use. Registered users receive 20 web page styles and .html templates which they can modify. No hidden costs.
    affordablehelpdesksoftware.com/pro_edition.htm
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  3. amberCat Help Desk Plus   Public Rating: 6.52, 43 Votes   Click here to rate this    Discussion Forum   
    A powerful and easy-to-use help desk software solution, which allows you to easily log, track and manage your support calls. Customers can use the web browser interface for effective self-help. The Help Desk Plus version includes email integration, workflow and SLA management.
    ambercat.com
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  4. Xtrasource Integrated Global Solutions   Public Rating: 6.43, 14 Votes   Click here to rate this    Discussion Forum   
    Xtrasource is one of the world's leading global customer care providers. We offer you a wide range of fully integrated CRM and eCRM solutions in 28 languages across 60 countries in all 4 corners of the globe.
    xtrasource.com
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  5. HelpLine   Public Rating: 6.4, 10 Votes   Click here to rate this    Discussion Forum   
    We provide easy-to-use Service Desk software solutions for organisations with growing and demanding customer service needs. HelpLine offers a single solution for internal and external support and Best Practice standards of service management. Consolidate your helpdesks and develop a Service culture.
    badgernt.co.uk
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  6. Magnoware DataTrack System 3.5   Public Rating: 6.39, 58 Votes   Click here to rate this    Discussion Forum   
    The DataTrack System is a powerful, web-enabled service and support tracking system designed for helpdesks, call centers, software development teams and IT departments.
    magnoware.com
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  7. Enterprise Service Desk - Remedy Module   Public Rating: 6.33, 9 Votes   Click here to rate this    Discussion Forum   
    ESD has a number of role dependant screens that highlight information appropriate to the role. This includes the ability to monitor SLAs, Service Outages, Change Schedules and Incedents & problems. ESD is process driven & business rules are automatically enforced. ESD is run on Remedys AR System.
    rekar.co.uk
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  8. AbsoluteTrack   Public Rating: 6, 2 Votes   Click here to rate this    Discussion Forum   
    AbsoluteTrack is a secure asset tracking and inventory management service to help IT departments perform daily computer and software inventory functions. It can assist IT departments with diagnosing problems and performing preventative maintenance.
    absolute.com/website_v4/public/products/absolutetrack.asp
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  9. NetKeeper CRM   Public Rating: 6, 3 Votes   Click here to rate this    Discussion Forum   
    NetKeeper Captain CRM offers a well integrated customer centered business solution. The program creates a closed loop seamless flow of information from customer service and support to business marketing and sales.
    netkeeper.com
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  10. Resolve IT!   Public Rating: 6, 3 Votes   Click here to rate this    Discussion Forum   
    Resolve It! is the easy-to-use helpdesk software that offers advanced problem resolution through knowledge management, asset management, auto inventory collection, remote control, escalation, e-mail interface, web interface, reporting features, easy customization, advanced search capabilities
    resolveit.com
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  11. SDS HelpDesk Solutions   Public Rating: 6, 5 Votes   Click here to rate this    Discussion Forum   
    Trouble ticket logging and tracking, customer profiles, service contracts and warranties, time tracking, knowledge base, work groups. Internet Web interfaces available as add-ons.
    sdshelpdesk.com
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  12. Global e-line   Public Rating: 5.75, 4 Votes   Click here to rate this    Discussion Forum   
    Global e-line is the horizontal solution for the management and optimization of the flow of information which travels through a company ; between a company and its external contacts.
    bl-corp.com
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  13. GroupSoft HelpDesk   Public Rating: 5.5, 2 Votes   Click here to rate this    Discussion Forum   
    GroupSoft HelpDesk is a complete help desk application for Lotus Domino using a Lotus Notes or web browser client. Includes asset tracking, knowledge base and project management modules. Full end-user self-help interface via your intranet, and seamless integration with email.
    groupsoft.com
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  14. Remedy   Public Rating: 5.4, 20 Votes   Click here to rate this    Discussion Forum   
    Remedy Customer Support automates your support processes and provides closed-loop resolution to customer problems.
    remedy.com
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  15. TrackFree - Help Desk Software   Public Rating: 5.38, 34 Votes   Click here to rate this    Discussion Forum   
    Free and comprehensive Help Desk program for tracking work orders, automatic inventory of hardware and software, reports and queries. TrackFree help desk enables you to: keep track of PC configurations and assets; manage your help desk work orders; perform reports and user defined queries.
    trackfree.net
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  16. SupportDesk   Public Rating: 5.33, 3 Votes   Click here to rate this    Discussion Forum   
    On-Premise or SaaS Helpdesk software for IT Service Management, Customer Support. SupportDesk from House-on-the-Hill, allows you to efficiently log and resolve calls, track escalations, manage inventory, search knowledgebase, & manage SLAs. Self-Service portal allows customers to log calls via web.
    houseonthehill.com
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  17. TechExcel HelpDesk   Public Rating: 5.2, 10 Votes   Click here to rate this    Discussion Forum   
    TechExcel HelpDesk, an integrated suite of three powerful products, provides a comprehensive, high-end HelpDesk solution. TechExcel HelpDesk includes ServiceWise, a powerful customer support solution, AssetWise, a high-end asset management package, and FormWise, a Web-based forms automation tool.
    techexcel.com
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  18. EasyAccessHelpDesk   Public Rating: 5, 4 Votes   Click here to rate this    Discussion Forum   
    EasyAccessHelpDesk is a fully customizable multi-user HelpDesk application, using MS Access 2000 as the client, and MS SQL Server as the database. Please contact us at 1-888-337-7720 or 905-729-3459.
    EasyAccessHelpDesk.com
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  19. HelpMaster Pro Web Suite   Public Rating: 5, 6 Votes   Click here to rate this    Discussion Forum   
    Add to the power of the HelpMaster Pro desktop application with our 'go anywhere' web modules. Allow clients to log and view their own jobs with the Client Access Module while Staff can access the main database functions from any web or intranet location with the Staff Support Module.
    helpdeskworld.com
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  20. Workflow Help Desk for Exchange 2000   Public Rating: 5, 3 Votes   Click here to rate this    Discussion Forum   
    The Help Desk is a web-based application that allows users to create, manage and track requests. Some main features are : Active directory integration, exchange web storage system ,messaging platform integrated - Exchange 2000, spanish & english version available. Not other database required.
    workflowdev.com
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  21. Fireman - Help Desk Software   Public Rating: 4.8, 5 Votes   Click here to rate this    Discussion Forum   
    Fireman Help Desk Software is a completely solution for TI Help Desk. Fully in portuguese, has modules to integration with WEB, email, textual search engine, etc.
    fireman.com.br
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  22. amberCat Help Desk   Public Rating: 4.46, 70 Votes   Click here to rate this    Discussion Forum   
    amberCat Help Desk is easy to install and use. It allows you to log support calls quickly, and track and manage them easily in real time. Customers can use the web browser interface to log their own calls, and to search the knowledge base for solutions.
    ambercat.com
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  23. TeleSupport HelpDesk   Public Rating: 4.25, 4 Votes   Click here to rate this    Discussion Forum   
    TeleSupport HelpDesk - a very powerful Customer Care, Call Tracking, Customer Service, Help Desk,& Support software with over 4000 daily users worldwide. Easy integration with database programs including ACT!, Goldmine and as stand alone.
    resource-dynamics.com/helpdesk.htm
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  24. Support Desk   Public Rating: 4.2, 5 Votes   Click here to rate this    Discussion Forum   
    House-on-the-Hill Software has been supplying help desk systems since 1993 world wide to large and small installations. To date, software has been sold to over 250 different sites. The price includes a manual and software support for the first year via telephone and e-mail.
    houseonthehill.on.ca
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  25. Support Tracker   Public Rating: 4.15, 7 Votes   Click here to rate this    Discussion Forum   
    Support Tracker is a complete Web-enabled help desk software solution based on Lotus Notes. Users submit requests through a Notes client or over the Web. Requests are assigned, tracked, evaluated and closed within a centralized location, with assignment weighting based on Service Level Agreements.
    trackersuite.com/help_desk_software.html
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  26. iTrack Workgroup   Public Rating: 4, 2 Votes   Click here to rate this    Discussion Forum   
    Designed specifically for medium to large size organizations that need to log and prioritize support issues, and notify users and managers of incident status.
    softopia.com/
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  27. NILEX   Public Rating: 4, 4 Votes   Click here to rate this    Discussion Forum   
    NILEX is a complete system for both helpdesk and asset management. The additional barcode module offers an easy way to do the stock taking. Web and Palm application offers the support stuff a great range of flexibility.
    nilex.de
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  28. royalblue   Public Rating: 3.53, 13 Votes   Click here to rate this    Discussion Forum   
    royalblue HelpDesk is designed with common sense for ease of use. For the fastest implementation and training time, advanced graphical user interface features make HelpDesk easy to use.
    royalblue.com
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  29. Operation Center   Public Rating: 3.39, 18 Votes   Click here to rate this    Discussion Forum   
    "OpCenter" bridges the gap between the Help Desk and the Network Operation Center by providing a system that both groups can use to identify, manage and resolve problems relating to systems, networks, applications, and end users quickly and efficiently.
    networkharmoni.com
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  30. iHelpDesk   Public Rating: 3.25, 4 Votes   Click here to rate this    Discussion Forum   
    A windows and Web-centric incident management application for internal information technology (IT) support groups.
    applix.com
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