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Help Desk
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Licensed
Technicians
Licensed
Customers
Support
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Unix
Linux
Windows NT
Windows 2000
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Windows 98
Windows 95
Windows 3.11
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Server Software is Provided
Perl
PHP
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Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
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Unix
Linux
Windows NT
Windows 2000
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Windows 98
Windows 95
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Pager capable
News/status notification announcements
HelpTrac
$675
Local Software with Web
1
unlimited
20% of product cost
free with support agreement
Not required
Not required
HelpTrac
HelpTrac
HelpTrac
Details
AccessAble Help Desk Professional Edition
$499
Local Software with Web
Unlimited
Unlimited
Not required
Not required
AccessAble Help Desk Professional Edition
AccessAble Help Desk Professional Edition
AccessAble Help Desk Professional Edition
Details
amberCat Help Desk Plus
$2155
Local Software with Web
10 concurrent users at this price, unlimited from web browser
unlimited
$110 (email) $415 (phone) per annum
included in licence
Not required
Required
amberCat Help Desk Plus
amberCat Help Desk Plus
amberCat Help Desk Plus
Details
HelpLine
$25
Local Software with Web
10
500
Annual maintenance 20% of license
Annual maintenance 20% of license
Not required
Not required
HelpLine
HelpLine
HelpLine
Details
Magnoware DataTrack System 3.5
$349
Local Software with Web
1
Unlimited
No
Not required
Required
Magnoware DataTrack System 3.5
Magnoware DataTrack System 3.5
Magnoware DataTrack System 3.5
Details
Resolve IT!
$750
Local Software with Web
1
Unlimited
0.18
Free with Maintenance Contract
Not required
Not required
Resolve IT!
Resolve IT!
Resolve IT!
Details
SDS HelpDesk Solutions
$195
Local Software with Web
1
Unlimited
Not required
Required
SDS HelpDesk Solutions
SDS HelpDesk Solutions
SDS HelpDesk Solutions
Details
TrackFree - Help Desk Software
$0
Local Software with Web
5
Unlimited
None
Not required
Not required
TrackFree - Help Desk Software
TrackFree - Help Desk Software
TrackFree - Help Desk Software
Details
SupportDesk
$400
Local Software with Web
1
Unlimited
Included in above
Free for first year, 20% of license fee thereafter
Not required
Not required
SupportDesk
SupportDesk
SupportDesk
Details
EasyAccessHelpDesk
$5999
Local Software with Web
Unlimited
Unlimited users, one site license.
%15 of total cost
Free
Not required
Required
EasyAccessHelpDesk
EasyAccessHelpDesk
EasyAccessHelpDesk
Details
HelpMaster Pro Web Suite
$1680
Local Software with Web
Unlimited with Staff Support Module
Unlimited with Client Access Module
1 year Standard included. 1 year Premium add 10%
45% without Premium support
Not required
Not required
HelpMaster Pro Web Suite
HelpMaster Pro Web Suite
HelpMaster Pro Web Suite
Details
Workflow Help Desk for Exchange 2000
$5000
Local Software with Web
unlimited
unlimited
first upgrade free
Not required
Not required
Workflow Help Desk for Exchange 2000
Workflow Help Desk for Exchange 2000
Workflow Help Desk for Exchange 2000
Details
Fireman - Help Desk Software
$1500
Local Software with Web
4
Unlimited
0.17
Not required
Required
Fireman - Help Desk Software
Fireman - Help Desk Software
Fireman - Help Desk Software
Details
amberCat Help Desk
$1685
Local Software with Web
10 concurrent users at this price, unlimited from web browser
unlimited
$80 (email) $300 (phone) per annum
Included in licence
Not required
Required
amberCat Help Desk
amberCat Help Desk
amberCat Help Desk
Details
TeleSupport HelpDesk
$1295
Local Software with Web
5
900
Variable depending on Support Package
Variable depending on Support Package
Required
Required
TeleSupport HelpDesk
TeleSupport HelpDesk
TeleSupport HelpDesk
Details
Support Desk
$400
Local Software with Web
1
Free for 1 year, 20% of purchase price for add. yr
Not required
Required
Support Desk
Support Desk
Support Desk
Details
iTrack Workgroup
$1495
Local Software with Web
Unlimited
Unlimited
Required
Required
iTrack Workgroup
iTrack Workgroup
iTrack Workgroup
Details
NILEX
$10000
Local Software with Web
2
1
15% of licence price per year
Required
Required
NILEX
NILEX
NILEX
Details
Operation Center
$15000
Local Software with Web
Unlimited
150 Licensed Nodes
Included with Maintenance
18% Annual Maintenance
Required
Not required
Operation Center
Operation Center
Operation Center
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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