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(knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements  CAFM Explorer $1200  Local Software with Web  1  1      Required  Required                        CAFM Explorer                                                 CAFM Explorer                             CAFM Explorer Details PhaseWare Tracker - External Help Desk Software $995  Local Software with Web  1  Unlimited  Annual maintenance 25% of license  n/a   Not required  Required                        PhaseWare Tracker - External Help Desk Software                                                 PhaseWare Tracker - External Help Desk Software                             PhaseWare Tracker - External Help Desk Software Details HelpLine $25  Local Software with Web  10  500  Annual maintenance 20% of license  Annual maintenance 20% of license   Not required   Not required                        HelpLine                                                 HelpLine                             HelpLine Details Assyst $81145  Local Software with Web  10  10  20% per year    Required   Not required                        Assyst                                                 Assyst                             Assyst Details amberCat Help Desk Plus $2155  Local Software with Web  10 concurrent users at this price, unlimited from web browser  unlimited  $110 (email) $415 (phone) per annum  included in licence   Not required  Required                        amberCat Help Desk Plus                                                 amberCat Help Desk Plus                             amberCat Help Desk Plus Details amberCat Help Desk $1685  Local Software with Web  10 concurrent users at this price, unlimited from web browser  unlimited  $80 (email) $300 (phone) per annum  Included in licence   Not required  Required                        amberCat Help Desk                                                 amberCat Help Desk                             amberCat Help Desk Details CCS Help Desk Formely Outlook Help Desk 3.0 $495  Local Software with Web  2  Unlimited  free support by email  50% of the retail price   Not required  Required                        CCS Help Desk Formely Outlook Help Desk 3.0                                                 CCS Help Desk Formely Outlook Help Desk 3.0                             CCS Help Desk Formely Outlook Help Desk 3.0 Details HelpSTAR $4995  Local Software with Web  2  Unlimited       Not required   Not required                        HelpSTAR                                                 HelpSTAR                             HelpSTAR Details NILEX $10000  Local Software with Web  2  1  15% of licence price per year    Required  Required                        NILEX                                                 NILEX                             NILEX Details Fireman - Help Desk Software $1500  Local Software with Web  4  Unlimited    0.17   Not required  Required                        Fireman - Help Desk Software                                                 Fireman - Help Desk Software                             Fireman - Help Desk Software Details HelpDesk $10000  Local Software with Web  4  4       Not required  Required                        HelpDesk                                                 HelpDesk                             HelpDesk Details NetKeeper Captain CRM $6250  Local Software with Web  5  unlimited  included in upgrades  0.15   Not required   Not required                        NetKeeper Captain CRM                                                 NetKeeper Captain CRM                             NetKeeper Captain CRM Details TRACK Help Desk $15000  Local Software with Web  5  5  0.12  0.12   Not required   Not required                        TRACK Help Desk                                                 TRACK Help Desk                             TRACK Help Desk Details IncidentMonitor(TM) $3995  Local Software with Web  5  Unlimited  20% annually  Included in maintenance   Not required   Not required                        IncidentMonitor(TM)                                                 IncidentMonitor(TM)                             IncidentMonitor(TM) Details c.Support for Lotus Notes and Domino $6500  Local Software with Web  5  100  per incident or unlimited support available  Maintenance cost is 30% of purchase price for 2 years   Not required   Not required                        c.Support for Lotus Notes and Domino                                                 c.Support for Lotus Notes and Domino                             c.Support for Lotus Notes and Domino Details ProjecTrak Lotus Notes Help Desk $8995  Local Software with Web  5  Unlimited  % of list price.     Not required   Not required                        ProjecTrak Lotus Notes Help Desk                                                 ProjecTrak Lotus Notes Help Desk                             ProjecTrak Lotus Notes Help Desk Details Support-Works Helpdesk Professional $15000  Local Software with Web  5  Unlimited  15-20% of product - depending on contract  Free to maintained customers   Not required  Required                        Support-Works Helpdesk Professional                                                 Support-Works Helpdesk Professional                             Support-Works Helpdesk Professional Details TrackFree - Help Desk Software $0  Local Software with Web  5  Unlimited    None   Not required   Not required                        TrackFree - Help Desk Software                                                 TrackFree - Help Desk Software                             TrackFree - Help Desk Software Details TeleSupport HelpDesk $1295  Local Software with Web  5  900  Variable depending on Support Package  Variable depending on Support Package  Required  Required                        TeleSupport HelpDesk                                                 TeleSupport HelpDesk                             TeleSupport HelpDesk Details Numara Track-It! $3895  Local Software with Web  5 named or 3 concurrent technicians  100  25% annually of MSRP  Included with maintenance   Not required  Required                        Numara Track-It!                                                 Numara Track-It!                             Numara Track-It! Details VI Service Desk $4200  Local Software with Web  6  Unlimited  First year free, following years 15% of license cost.  15% of base cost,, after 1st year   Not required   Not required                        VI Service Desk                                                 VI Service Desk                             VI Service Desk Details Planet FM $5000  Local Software with Web  600+  600  12% of licence fee    Required  Required                        Planet FM                                                 Planet FM                             Planet FM Details Dispatch Help Desk for Lotus Notes and Domino $2995  Local Software with Web  no limit per server  server license  1000  600   Not required  Required                        Dispatch Help Desk for Lotus Notes and Domino                                                 Dispatch Help Desk for Lotus Notes and Domino                             Dispatch Help Desk for Lotus Notes and Domino Details DBS Help Desk $249  Local Software with Web  Unlimited  Unlimited      Required  Required                        DBS Help Desk                                                 DBS Help Desk                             DBS Help Desk Details Help Desk  Price  Type  Licensed Technicians  Licensed Customers  Support Costs  Upgrade Costs  Software for Customers  Software for Technicians  Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More Details Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements    Pages: [<<] 1 2 3 [>>]

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