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Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements Change sort order
EBsuite.com $100 per month Remotely Hosted  Unlimited       Not required   Not required                        EBsuite.com                                                 EBsuite.com                             EBsuite.com Details
Uptime $0  Remotely Hosted  unlimited  unlimited       Not required   Not required                        Uptime                                                 Uptime                             Uptime Details
Welpdesk $170  Remotely Hosted  recomended < 10  recomended < 50       Not required   Not required                        Welpdesk                                                 Welpdesk                             Welpdesk Details
FrontPhase $4250  Remotely Hosted  unlimited       Not required   Not required                        FrontPhase                                                 FrontPhase                             FrontPhase Details
SPoTS - Service Order and Problem Tracking System $8 per concurrent license per month Remotely Hosted  unlimited  unlimited  none     Not required   Not required                        SPoTS - Service Order and Problem Tracking System                                                 SPoTS - Service Order and Problem Tracking System                             SPoTS - Service Order and Problem Tracking System Details
AthenaRMS $125 per month Remotely Hosted  Unlimited  $600/yr basic, $1200/yr Premium  Open source - all you pay for is consulting and customization   Not required   Not required                        AthenaRMS                                                 AthenaRMS                             AthenaRMS Details
ProductivIT $6 per desktop Remotely Hosted  unlimited  included  Required   Not required                        ProductivIT                                                 ProductivIT                             ProductivIT Details
eBLVD SupportCenter $149 per month Remotely Hosted  50 concurrent   Not required   Not required                        eBLVD SupportCenter                                                 eBLVD SupportCenter                             eBLVD SupportCenter Details
BPMonline Service Desk $492 per year Remotely Hosted  Unlimited    free   Not required   Not required                        BPMonline Service Desk                                                 BPMonline Service Desk                             BPMonline Service Desk Details
LBE Web Helpdesk Hosted $400 per month Remotely Hosted  Unlimited  Unlimited       Not required   Not required                        LBE Web Helpdesk Hosted                                                 LBE Web Helpdesk Hosted                             LBE Web Helpdesk Hosted Details
TRACKWeb Online $15000  Remotely Hosted       Not required   Not required                        TRACKWeb Online                                                 TRACKWeb Online                             TRACKWeb Online Details
Hosted I-Care $7500 per month Remotely Hosted  10  50       Not required   Not required                        Hosted I-Care                                                 Hosted I-Care                             Hosted I-Care Details
District Help Desk Hosted $2100 per year Remotely Hosted  unlimited  unlimited  1500 yearly  500   Not required   Not required                        District Help Desk Hosted                                                 District Help Desk Hosted                             District Help Desk Hosted Details
TriActive Systems Manager $5 per month per device Remotely Hosted  Unlimited  Unlimited  none  none   Not required   Not required                        TriActive Systems Manager                                                 TriActive Systems Manager                             TriActive Systems Manager Details
Hosted Help Desk $2125 per year Remotely Hosted  up to 5  Unlimited  free  none   Not required   Not required                        Hosted Help Desk                                                 Hosted Help Desk                             Hosted Help Desk Details
Salesforce.com $65 per month Remotely Hosted     Not required   Not required                        Salesforce.com                                                 Salesforce.com                             Salesforce.com Details
bigWebDesk $59 per month Remotely Hosted  50  50  Free  Free   Not required   Not required                        bigWebDesk                                                 bigWebDesk                             bigWebDesk Details
SupportBank $475 per month Remotely Hosted  unlimited  included  included   Not required   Not required                        SupportBank                                                 SupportBank                             SupportBank Details
HelpDeskOnline.Net $9 per month Remotely Hosted  unlimited       Not required   Not required                        HelpDeskOnline.Net                                                 HelpDeskOnline.Net                             HelpDeskOnline.Net Details
Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements Change sort order
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