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Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle Change sort order Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
InstaHelp $100 per year Remotely Hosted  Unlimited  Unlimited  Free  None   Not required  Required                        InstaHelp                                                 InstaHelp                             InstaHelp Details
SysAid $19 per year Remotely Hosted  Unlimited  Unlimited  Nothing  Nothing   Not required   Not required                        SysAid                                                 SysAid                             SysAid Details
SPoTS - Service Order and Problem Tracking System $8 per concurrent license per month Remotely Hosted  unlimited  unlimited  none     Not required   Not required                        SPoTS - Service Order and Problem Tracking System                                                 SPoTS - Service Order and Problem Tracking System                             SPoTS - Service Order and Problem Tracking System Details
CSLive -- Integrated Tickets/KDB/Live Chat/Meetings $19 per seat/month Remotely Hosted  Unlimited  FREE  FREE   Not required   Not required                        CSLive -- Integrated Tickets/KDB/Live Chat/Meetings                                                 CSLive -- Integrated Tickets/KDB/Live Chat/Meetings                             CSLive -- Integrated Tickets/KDB/Live Chat/Meetings Details
AthenaRMS $125 per month Remotely Hosted  Unlimited  $600/yr basic, $1200/yr Premium  Open source - all you pay for is consulting and customization   Not required   Not required                        AthenaRMS                                                 AthenaRMS                             AthenaRMS Details
ProductivIT $6 per desktop Remotely Hosted  unlimited  included  Required   Not required                        ProductivIT                                                 ProductivIT                             ProductivIT Details
Service-now.com $20 per User / Month Remotely Hosted  Unlimited  Provided at no additional charge  $0. Included in the subscription fee.  $0. Included in the subscription fee.   Not required   Not required                        Service-now.com                                                 Service-now.com                             Service-now.com Details
Help Desk Systems $89 per ticket Remotely Hosted  Unlimited  Unlimited  none  none   Not required   Not required                        Help Desk Systems                                                 Help Desk Systems                             Help Desk Systems Details
eStreamDesk - Helpdesk & Ticketing System $0 per free Remotely Hosted  unlimited  free  free   Not required   Not required                        eStreamDesk - Helpdesk & Ticketing System                                                 eStreamDesk - Helpdesk & Ticketing System                             eStreamDesk - Helpdesk & Ticketing System Details
ReadyDesk Hosted $15 per month Remotely Hosted  Unlimited       Not required   Not required                        ReadyDesk Hosted                                                 ReadyDesk Hosted                             ReadyDesk Hosted Details
TremenDesk $35 per month Remotely Hosted  unlimited  unlimited  Free  Free   Not required   Not required                        TremenDesk                                                 TremenDesk                             TremenDesk Details
Support Simplified $19 per agent month Remotely Hosted  unlimited  zero  zero   Not required   Not required                        Support Simplified                                                 Support Simplified                             Support Simplified Details
eBLVD SupportCenter $149 per month Remotely Hosted  50 concurrent   Not required   Not required                        eBLVD SupportCenter                                                 eBLVD SupportCenter                             eBLVD SupportCenter Details
Plain Ticket $20 per month Remotely Hosted  Unlimited  N/A  N/A   Not required   Not required                        Plain Ticket                                                 Plain Ticket                             Plain Ticket Details
HappyFox $199  Remotely Hosted  10  Unlimited       Not required   Not required                        HappyFox                                                 HappyFox                             HappyFox Details
BPMonline Service Desk $492 per year Remotely Hosted  Unlimited    free   Not required   Not required                        BPMonline Service Desk                                                 BPMonline Service Desk                             BPMonline Service Desk Details
SAManage $80 per month Remotely Hosted  unlimited  Included with subscription  included with subscription   Not required   Not required                        SAManage                                                 SAManage                             SAManage Details
Jitbit Hosted Helpdesk $58 per month Remotely Hosted  unlimited   Not required   Not required                        Jitbit Hosted Helpdesk                                                 Jitbit Hosted Helpdesk                             Jitbit Hosted Helpdesk Details
Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle Change sort order Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
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