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Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 Change sort order
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
EBsuite.com $100 per month Remotely Hosted  Unlimited       Not required   Not required                        EBsuite.com                                                 EBsuite.com                             EBsuite.com Details
eFirstHelp $99 per user / month Remotely Hosted  100  None (24x7)  None   Not required   Not required                        eFirstHelp                                                 eFirstHelp                             eFirstHelp Details
LBE Web Helpdesk Hosted $400 per month Remotely Hosted  Unlimited  Unlimited       Not required   Not required                        LBE Web Helpdesk Hosted                                                 LBE Web Helpdesk Hosted                             LBE Web Helpdesk Hosted Details
EnterpriseWizard $195 per month Remotely Hosted  Unlimited  Included in license pricing  Included in license pricing   Not required   Not required                        EnterpriseWizard                                                 EnterpriseWizard                             EnterpriseWizard Details
TRACKWeb Online $15000  Remotely Hosted       Not required   Not required                        TRACKWeb Online                                                 TRACKWeb Online                             TRACKWeb Online Details
Hosted I-Care $7500 per month Remotely Hosted  10  50       Not required   Not required                        Hosted I-Care                                                 Hosted I-Care                             Hosted I-Care Details
District Help Desk Hosted $2100 per year Remotely Hosted  unlimited  unlimited  1500 yearly  500   Not required   Not required                        District Help Desk Hosted                                                 District Help Desk Hosted                             District Help Desk Hosted Details
TriActive Systems Manager $5 per month per device Remotely Hosted  Unlimited  Unlimited  none  none   Not required   Not required                        TriActive Systems Manager                                                 TriActive Systems Manager                             TriActive Systems Manager Details
Hosted Help Desk $2125 per year Remotely Hosted  up to 5  Unlimited  free  none   Not required   Not required                        Hosted Help Desk                                                 Hosted Help Desk                             Hosted Help Desk Details
Salesforce.com $65 per month Remotely Hosted     Not required   Not required                        Salesforce.com                                                 Salesforce.com                             Salesforce.com Details
bigWebDesk $59 per month Remotely Hosted  50  50  Free  Free   Not required   Not required                        bigWebDesk                                                 bigWebDesk                             bigWebDesk Details
ExDesk - Expert Help Desk $50 per month Remotely Hosted  Unlimited       Not required   Not required                        ExDesk - Expert Help Desk                                                 ExDesk - Expert Help Desk                             ExDesk - Expert Help Desk Details
SupportBank $475 per month Remotely Hosted  unlimited  included  included   Not required   Not required                        SupportBank                                                 SupportBank                             SupportBank Details
Revelation $1560 per year Remotely Hosted  unlimited       Not required   Not required                        Revelation                                                 Revelation                             Revelation Details
HelpDeskOnline.Net $9 per month Remotely Hosted  unlimited       Not required   Not required                        HelpDeskOnline.Net                                                 HelpDeskOnline.Net                             HelpDeskOnline.Net Details
IOS/Support $500 per month Remotely Hosted  unlimited  20% of license fee  Free for hosted version.   Not required   Not required                        IOS/Support                                                 IOS/Support                             IOS/Support Details
247HelpDesk $99 per month Remotely Hosted  unlimited       Not required   Not required                        247HelpDesk                                                 247HelpDesk                             247HelpDesk Details
Uptime $0  Remotely Hosted  unlimited  unlimited       Not required   Not required                        Uptime                                                 Uptime                             Uptime Details
Severity One $750 per year Remotely Hosted  25    included   Not required   Not required                        Severity One                                                 Severity One                             Severity One Details
Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 Change sort order
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
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