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Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux Change sort order Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
EBsuite.com $100 per month Remotely Hosted  Unlimited       Not required   Not required                        EBsuite.com                                                 EBsuite.com                             EBsuite.com Details
eFirstHelp $99 per user / month Remotely Hosted  100  None (24x7)  None   Not required   Not required                        eFirstHelp                                                 eFirstHelp                             eFirstHelp Details
LBE Web Helpdesk Hosted $400 per month Remotely Hosted  Unlimited  Unlimited       Not required   Not required                        LBE Web Helpdesk Hosted                                                 LBE Web Helpdesk Hosted                             LBE Web Helpdesk Hosted Details
EnterpriseWizard $195 per month Remotely Hosted  Unlimited  Included in license pricing  Included in license pricing   Not required   Not required                        EnterpriseWizard                                                 EnterpriseWizard                             EnterpriseWizard Details
TRACKWeb Online $15000  Remotely Hosted       Not required   Not required                        TRACKWeb Online                                                 TRACKWeb Online                             TRACKWeb Online Details
Hosted I-Care $7500 per month Remotely Hosted  10  50       Not required   Not required                        Hosted I-Care                                                 Hosted I-Care                             Hosted I-Care Details
TriActive Systems Manager $5 per month per device Remotely Hosted  Unlimited  Unlimited  none  none   Not required   Not required                        TriActive Systems Manager                                                 TriActive Systems Manager                             TriActive Systems Manager Details
Hosted Help Desk $2125 per year Remotely Hosted  up to 5  Unlimited  free  none   Not required   Not required                        Hosted Help Desk                                                 Hosted Help Desk                             Hosted Help Desk Details
Salesforce.com $65 per month Remotely Hosted     Not required   Not required                        Salesforce.com                                                 Salesforce.com                             Salesforce.com Details
bigWebDesk $59 per month Remotely Hosted  50  50  Free  Free   Not required   Not required                        bigWebDesk                                                 bigWebDesk                             bigWebDesk Details
ExDesk - Expert Help Desk $50 per month Remotely Hosted  Unlimited       Not required   Not required                        ExDesk - Expert Help Desk                                                 ExDesk - Expert Help Desk                             ExDesk - Expert Help Desk Details
SupportBank $475 per month Remotely Hosted  unlimited  included  included   Not required   Not required                        SupportBank                                                 SupportBank                             SupportBank Details
Revelation $1560 per year Remotely Hosted  unlimited       Not required   Not required                        Revelation                                                 Revelation                             Revelation Details
Severity One $750 per year Remotely Hosted  25    included   Not required   Not required                        Severity One                                                 Severity One                             Severity One Details
bugVisor $150 per month Remotely Hosted  unlimited  unlimited       Not required   Not required                        bugVisor                                                 bugVisor                             bugVisor Details
CRMdesk $49 per month Remotely Hosted  Unlimited  Free  Free   Not required   Not required                        CRMdesk                                                 CRMdesk                             CRMdesk Details
Consultant's Help Desk $35 per month Remotely Hosted  unlimited  Included  Included   Not required   Not required                        Consultant's Help Desk                                                 Consultant's Help Desk                             Consultant's Help Desk Details
Welpdesk $170  Remotely Hosted  recomended < 10  recomended < 50       Not required   Not required                        Welpdesk                                                 Welpdesk                             Welpdesk Details
AI-Reply - Customer Support Helpdesk System $144 per year Remotely Hosted  Unlimited  Unlimited       Not required   Not required                        AI-Reply - Customer Support Helpdesk System                                                 AI-Reply - Customer Support Helpdesk System                             AI-Reply - Customer Support Helpdesk System Details
SysAid $19 per year Remotely Hosted  Unlimited  Unlimited  Nothing  Nothing   Not required   Not required                        SysAid                                                 SysAid                             SysAid Details
EnterpriseWizardASP $195 per per month Remotely Hosted  Unlimited  None  None   Not required   Not required                        EnterpriseWizardASP                                                 EnterpriseWizardASP                             EnterpriseWizardASP Details
SPoTS - Service Order and Problem Tracking System $8 per concurrent license per month Remotely Hosted  unlimited  unlimited  none     Not required   Not required                        SPoTS - Service Order and Problem Tracking System                                                 SPoTS - Service Order and Problem Tracking System                             SPoTS - Service Order and Problem Tracking System Details
CSLive -- Integrated Tickets/KDB/Live Chat/Meetings $19 per seat/month Remotely Hosted  Unlimited  FREE  FREE   Not required   Not required                        CSLive -- Integrated Tickets/KDB/Live Chat/Meetings                                                 CSLive -- Integrated Tickets/KDB/Live Chat/Meetings                             CSLive -- Integrated Tickets/KDB/Live Chat/Meetings Details
Numara FootPrints Hosting Service $9995  Remotely Hosted  3 (complete read/write access)  Unlimited  20 -25% of total software order for maintenance and 18% additional for hosting service  Included w/Maintenance Contract   Not required   Not required                        Numara FootPrints Hosting Service                                                 Numara FootPrints Hosting Service                             Numara FootPrints Hosting Service Details
AthenaRMS $125 per month Remotely Hosted  Unlimited  $600/yr basic, $1200/yr Premium  Open source - all you pay for is consulting and customization   Not required   Not required                        AthenaRMS                                                 AthenaRMS                             AthenaRMS Details
HostedLogic: PerlDesk Hosted $30 per month Remotely Hosted  Unlimited  N/A  N/A   Not required   Not required                        HostedLogic: PerlDesk Hosted                                                 HostedLogic: PerlDesk Hosted                             HostedLogic: PerlDesk Hosted Details
Service-now.com $20 per User / Month Remotely Hosted  Unlimited  Provided at no additional charge  $0. Included in the subscription fee.  $0. Included in the subscription fee.   Not required   Not required                        Service-now.com                                                 Service-now.com                             Service-now.com Details
Help Desk Systems $89 per ticket Remotely Hosted  Unlimited  Unlimited  none  none   Not required   Not required                        Help Desk Systems                                                 Help Desk Systems                             Help Desk Systems Details
Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux Change sort order Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
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