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Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11 Change sort order Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
InstaHelp $100 per year Remotely Hosted  Unlimited  Unlimited  Free  None   Not required  Required                        InstaHelp                                                 InstaHelp                             InstaHelp Details
SysAid $19 per year Remotely Hosted  Unlimited  Unlimited  Nothing  Nothing   Not required   Not required                        SysAid                                                 SysAid                             SysAid Details
AthenaRMS $125 per month Remotely Hosted  Unlimited  $600/yr basic, $1200/yr Premium  Open source - all you pay for is consulting and customization   Not required   Not required                        AthenaRMS                                                 AthenaRMS                             AthenaRMS Details
Help Desk Systems $89 per ticket Remotely Hosted  Unlimited  Unlimited  none  none   Not required   Not required                        Help Desk Systems                                                 Help Desk Systems                             Help Desk Systems Details
ReadyDesk Hosted $15 per month Remotely Hosted  Unlimited       Not required   Not required                        ReadyDesk Hosted                                                 ReadyDesk Hosted                             ReadyDesk Hosted Details
TremenDesk $35 per month Remotely Hosted  unlimited  unlimited  Free  Free   Not required   Not required                        TremenDesk                                                 TremenDesk                             TremenDesk Details
HappyFox $199  Remotely Hosted  10  Unlimited       Not required   Not required                        HappyFox                                                 HappyFox                             HappyFox Details
BPMonline Service Desk $492 per year Remotely Hosted  Unlimited    free   Not required   Not required                        BPMonline Service Desk                                                 BPMonline Service Desk                             BPMonline Service Desk Details
SAManage $80 per month Remotely Hosted  unlimited  Included with subscription  included with subscription   Not required   Not required                        SAManage                                                 SAManage                             SAManage Details
Jitbit Hosted Helpdesk $58 per month Remotely Hosted  unlimited   Not required   Not required                        Jitbit Hosted Helpdesk                                                 Jitbit Hosted Helpdesk                             Jitbit Hosted Helpdesk Details
Hosted I-Care $7500 per month Remotely Hosted  10  50       Not required   Not required                        Hosted I-Care                                                 Hosted I-Care                             Hosted I-Care Details
District Help Desk Hosted $2100 per year Remotely Hosted  unlimited  unlimited  1500 yearly  500   Not required   Not required                        District Help Desk Hosted                                                 District Help Desk Hosted                             District Help Desk Hosted Details
TriActive Systems Manager $5 per month per device Remotely Hosted  Unlimited  Unlimited  none  none   Not required   Not required                        TriActive Systems Manager                                                 TriActive Systems Manager                             TriActive Systems Manager Details
HelpDeskOnline.Net $9 per month Remotely Hosted  unlimited       Not required   Not required                        HelpDeskOnline.Net                                                 HelpDeskOnline.Net                             HelpDeskOnline.Net Details
247HelpDesk $99 per month Remotely Hosted  unlimited       Not required   Not required                        247HelpDesk                                                 247HelpDesk                             247HelpDesk Details
Uptime $0  Remotely Hosted  unlimited  unlimited       Not required   Not required                        Uptime                                                 Uptime                             Uptime Details
Consultant's Help Desk $35 per month Remotely Hosted  unlimited  Included  Included   Not required   Not required                        Consultant's Help Desk                                                 Consultant's Help Desk                             Consultant's Help Desk Details
FrontPhase $4250  Remotely Hosted  unlimited       Not required   Not required                        FrontPhase                                                 FrontPhase                             FrontPhase Details
Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11 Change sort order Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
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