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Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation Change sort order Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
EBsuite.com $100 per month Remotely Hosted  Unlimited       Not required   Not required                        EBsuite.com                                                 EBsuite.com                             EBsuite.com Details
InstaHelp $100 per year Remotely Hosted  Unlimited  Unlimited  Free  None   Not required  Required                        InstaHelp                                                 InstaHelp                             InstaHelp Details
AthenaRMS $125 per month Remotely Hosted  Unlimited  $600/yr basic, $1200/yr Premium  Open source - all you pay for is consulting and customization   Not required   Not required                        AthenaRMS                                                 AthenaRMS                             AthenaRMS Details
Plain Ticket $20 per month Remotely Hosted  Unlimited  N/A  N/A   Not required   Not required                        Plain Ticket                                                 Plain Ticket                             Plain Ticket Details
BPMonline Service Desk $492 per year Remotely Hosted  Unlimited    free   Not required   Not required                        BPMonline Service Desk                                                 BPMonline Service Desk                             BPMonline Service Desk Details
Hosted Help Desk $2125 per year Remotely Hosted  up to 5  Unlimited  free  none   Not required   Not required                        Hosted Help Desk                                                 Hosted Help Desk                             Hosted Help Desk Details
bigWebDesk $59 per month Remotely Hosted  50  50  Free  Free   Not required   Not required                        bigWebDesk                                                 bigWebDesk                             bigWebDesk Details
HelpDeskOnline.Net $9 per month Remotely Hosted  unlimited       Not required   Not required                        HelpDeskOnline.Net                                                 HelpDeskOnline.Net                             HelpDeskOnline.Net Details
247HelpDesk $99 per month Remotely Hosted  unlimited       Not required   Not required                        247HelpDesk                                                 247HelpDesk                             247HelpDesk Details
Uptime $0  Remotely Hosted  unlimited  unlimited       Not required   Not required                        Uptime                                                 Uptime                             Uptime Details
Welpdesk $170  Remotely Hosted  recomended < 10  recomended < 50       Not required   Not required                        Welpdesk                                                 Welpdesk                             Welpdesk Details
HostedLogic: PerlDesk Hosted $30 per month Remotely Hosted  Unlimited  N/A  N/A   Not required   Not required                        HostedLogic: PerlDesk Hosted                                                 HostedLogic: PerlDesk Hosted                             HostedLogic: PerlDesk Hosted Details
eFirstHelp $99 per user / month Remotely Hosted  100  None (24x7)  None   Not required   Not required                        eFirstHelp                                                 eFirstHelp                             eFirstHelp Details
LBE Web Helpdesk Hosted $400 per month Remotely Hosted  Unlimited  Unlimited       Not required   Not required                        LBE Web Helpdesk Hosted                                                 LBE Web Helpdesk Hosted                             LBE Web Helpdesk Hosted Details
EnterpriseWizard $195 per month Remotely Hosted  Unlimited  Included in license pricing  Included in license pricing   Not required   Not required                        EnterpriseWizard                                                 EnterpriseWizard                             EnterpriseWizard Details
TRACKWeb Online $15000  Remotely Hosted       Not required   Not required                        TRACKWeb Online                                                 TRACKWeb Online                             TRACKWeb Online Details
Hosted I-Care $7500 per month Remotely Hosted  10  50       Not required   Not required                        Hosted I-Care                                                 Hosted I-Care                             Hosted I-Care Details
District Help Desk Hosted $2100 per year Remotely Hosted  unlimited  unlimited  1500 yearly  500   Not required   Not required                        District Help Desk Hosted                                                 District Help Desk Hosted                             District Help Desk Hosted Details
Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation Change sort order Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
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