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Hosted Help Desk
$2125 per year
Remotely Hosted
up to 5
Unlimited
free
none
Not required
Not required
Hosted Help Desk
Hosted Help Desk
Hosted Help Desk
Details
LBE Web Helpdesk Hosted
$400 per month
Remotely Hosted
Unlimited
Unlimited
Not required
Not required
LBE Web Helpdesk Hosted
LBE Web Helpdesk Hosted
LBE Web Helpdesk Hosted
Details
District Help Desk Hosted
$2100 per year
Remotely Hosted
unlimited
unlimited
1500 yearly
500
Not required
Not required
District Help Desk Hosted
District Help Desk Hosted
District Help Desk Hosted
Details
TriActive Systems Manager
$5 per month per device
Remotely Hosted
Unlimited
Unlimited
none
none
Not required
Not required
TriActive Systems Manager
TriActive Systems Manager
TriActive Systems Manager
Details
InstaHelp
$100 per year
Remotely Hosted
Unlimited
Unlimited
Free
None
Not required
Required
InstaHelp
InstaHelp
InstaHelp
Details
Uptime
$0
Remotely Hosted
unlimited
unlimited
Not required
Not required
Uptime
Uptime
Uptime
Details
bugVisor
$150 per month
Remotely Hosted
unlimited
unlimited
Not required
Not required
bugVisor
bugVisor
bugVisor
Details
AI-Reply - Customer Support Helpdesk System
$144 per year
Remotely Hosted
Unlimited
Unlimited
Not required
Not required
AI-Reply - Customer Support Helpdesk System
AI-Reply - Customer Support Helpdesk System
AI-Reply - Customer Support Helpdesk System
Details
SysAid
$19 per year
Remotely Hosted
Unlimited
Unlimited
Nothing
Nothing
Not required
Not required
SysAid
SysAid
SysAid
Details
SPoTS - Service Order and Problem Tracking System
$8 per concurrent license per month
Remotely Hosted
unlimited
unlimited
none
Not required
Not required
SPoTS - Service Order and Problem Tracking System
SPoTS - Service Order and Problem Tracking System
SPoTS - Service Order and Problem Tracking System
Details
ProductivIT
$6 per desktop
Remotely Hosted
unlimited
1
included
0
Required
Not required
ProductivIT
ProductivIT
ProductivIT
Details
Service-now.com
$20 per User / Month
Remotely Hosted
Unlimited
Provided at no additional charge
$0. Included in the subscription fee.
$0. Included in the subscription fee.
Not required
Not required
Service-now.com
Service-now.com
Service-now.com
Details
Help Desk Systems
$89 per ticket
Remotely Hosted
Unlimited
Unlimited
none
none
Not required
Not required
Help Desk Systems
Help Desk Systems
Help Desk Systems
Details
TremenDesk
$35 per month
Remotely Hosted
unlimited
unlimited
Free
Free
Not required
Not required
TremenDesk
TremenDesk
TremenDesk
Details
Welpdesk
$170
Remotely Hosted
recomended < 10
recomended < 50
Not required
Not required
Welpdesk
Welpdesk
Welpdesk
Details
bigWebDesk
$59 per month
Remotely Hosted
50
50
Free
Free
Not required
Not required
bigWebDesk
bigWebDesk
bigWebDesk
Details
EBsuite.com
$100 per month
Remotely Hosted
5
Unlimited
Not required
Not required
EBsuite.com
EBsuite.com
EBsuite.com
Details
TRACKWeb Online
$15000
Remotely Hosted
5
5
Not required
Not required
TRACKWeb Online
TRACKWeb Online
TRACKWeb Online
Details
IOS/Support
$500 per month
Remotely Hosted
5
unlimited
20% of license fee
Free for hosted version.
Not required
Not required
IOS/Support
IOS/Support
IOS/Support
Details
CRMdesk
$49 per month
Remotely Hosted
5
Unlimited
Free
Free
Not required
Not required
CRMdesk
CRMdesk
CRMdesk
Details
FrontPhase
$4250
Remotely Hosted
5
unlimited
Not required
Not required
FrontPhase
FrontPhase
FrontPhase
Details
AthenaRMS
$125 per month
Remotely Hosted
5
Unlimited
$600/yr basic, $1200/yr Premium
Open source - all you pay for is consulting and customization
Not required
Not required
AthenaRMS
AthenaRMS
AthenaRMS
Details
eBLVD SupportCenter
$149 per month
Remotely Hosted
5
50 concurrent
0
0
Not required
Not required
eBLVD SupportCenter
eBLVD SupportCenter
eBLVD SupportCenter
Details
Plain Ticket
$20 per month
Remotely Hosted
5
Unlimited
N/A
N/A
Not required
Not required
Plain Ticket
Plain Ticket
Plain Ticket
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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