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AI-Reply - Customer Support Helpdesk System
$144 per year
Remotely Hosted
Unlimited
Unlimited
Not required
Not required
AI-Reply - Customer Support Helpdesk System
AI-Reply - Customer Support Helpdesk System
AI-Reply - Customer Support Helpdesk System
Details
BMS (Business Modular System)
$60 per user
Remotely Hosted
10
unlimited
included
included
Not required
Not required
BMS (Business Modular System)
BMS (Business Modular System)
BMS (Business Modular System)
Details
TremenDesk
$35 per month
Remotely Hosted
unlimited
unlimited
Free
Free
Not required
Not required
TremenDesk
TremenDesk
TremenDesk
Details
Zendesk
$29 per month
Remotely Hosted
1
Unlimited
None
None
Not required
Not required
Zendesk
Zendesk
Zendesk
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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