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Help Desk Name:  
Web Site URL:  
Category: Completely Web Based
Local software
Local software with some web integration
Remotely Hosted
Price:
(example: 3500 or <5000 for less than 5000)		  $
Licensed customers:  
Licensed technicians:  
Free upgrades? If so, how long?:  
Upgrade costs:  
Support costs:  
Locally installed software for customers:   Not required Required
Locally installed software for technicians:   Not required Required
Acceptable Servers:

         

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Novell Netware
  Macintosh
Compatible Server Software:

     

  Perl
  PHP
  ASP
  Sendmail
  SMTP
  MySQL
  Microsoft SQL Server
  Microsoft Access
  Sybase
  PostgreSQL
  Oracle
  Cold Fusion
  ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Macintosh
  PDA's   (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
  Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
  News/status notification announcements
Customizable features:   Fields
  Templates
  Font appearance
  Tables
  Button images
  Background
Source Code Available?:   No Yes-Free Additional Cost :

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