Help Desk Software and Resources

Atlas Help Desk System
Web Site URL:	http://www.atlashelpdesk.com
Category:	Completely Web Based
Description:	Atlas Help Desk System is a complete web based help desk and help desk management solution that includes complete source code for total customization!
Price:	$999
Licensed Customers:	Unlimited
Licensed Technicians:	Unlimited
Additional pricing options page URL:	http://www.atlashelpdesk.com/purchase.html
Free upgrades? If so, how long?:	Free Upgrades for a Year
Upgrade costs:	Free If Under Contract
Support costs:	$149.99 after first year
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Unix     Linux   Windows NT   Windows 2000     Windows ME     Windows 98     Windows 95     Windows 3.11     Novell Netware     Macintosh
Server Requirements:	Perl     PHP   ASP     Sendmail   SMTP     MySQL   Microsoft SQL Server     Microsoft Access     Sybase     PostgreSQL     Oracle     Cold Fusion     ODBC
Acceptable Workstations:	Unix     Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11     Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database     Asset tracking database   Billing/Sales database     Automatic escalation     Follow-up satisfaction surveys     Reporting/Statistics     Customer history   Confirmation email sent to customers   Technician email notifications     Pager capable     News/status notification announcements
Customizabe features:	Fields   Templates   Font appearance   Tables   Button images   Background
Source code available?:	Yes-Free

* Information and pricing may vary due to changes in the market.
We encourage you to visit their website to get the most accurate information.

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