TRACK Help Desk
$15000
Local Software with Web
5
0.12
Details
Fireman - Help Desk Software
$1500
4
Unlimited
0.17
Support FetchDog
$495
1
Dispatch Help Desk for Lotus Notes and Domino
$2995
no limit per server
server license
1000
600
IncidentMonitor(TM)
$3995
20% annually
Included in maintenance
CCS Help Desk Formely Outlook Help Desk 3.0
2
free support by email
50% of the retail price
c.Support for Lotus Notes and Domino
$6500
100
per incident or unlimited support available
Maintenance cost is 30% of purchase price for 2 years
ProjecTrak Lotus Notes Help Desk
$8995
% of list price.
Workflow Help Desk for Exchange 2000
$5000
unlimited
first upgrade free
HelpMaster Pro Web Suite
$1680
Unlimited with Staff Support Module
Unlimited with Client Access Module
1 year Standard included. 1 year Premium add 10%
45% without Premium support
ieSupportManager Helpdesk Web Edition
$630
10% of license fee (minimum $126)
Resolve IT!
$750
0.18
Free with Maintenance Contract
HelpSTAR
$4995
SupportMonkey 2002
$224
Free
Discount available
Assyst
$81145
10
20% per year
Operation Center
150 Licensed Nodes
Included with Maintenance
18% Annual Maintenance
Support-Works Helpdesk Professional
15-20% of product - depending on contract
Free to maintained customers
Numara Track-It!
$3895
5 named or 3 concurrent technicians
25% annually of MSRP
Included with maintenance
Free Help Desk Software by Spiceworks
$0
BridgeTrak
$4285
included in upgrade costs
450 or 25% of purchase per year
iTrack Workgroup
$1495
Support Desk
$400
Free for 1 year, 20% of purchase price for add. yr
AccessAble Help Desk Professional Edition
$499
amberCat Help Desk Plus
$2155
10 concurrent users at this price, unlimited from web browser
$110 (email) $415 (phone) per annum
included in licence
Abacus Help Desk 3.5
$425
1 year included
Close Support Enterprise Edition
$745
12 months free then $120 per year
Included in support costs
SysMan
$495 per concurrent user
$110 per licensed user and free upgrades
$275 per licensed user if not on support agreement
HelpTrac
$675
20% of product cost
free with support agreement
HelpDesk Master
Year 2 15% or current list price
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