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Help Desk
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Licensed
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Unix
Linux
Windows NT
Windows 2000
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Windows 98
Windows 95
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Server Software is Provided
Perl
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Microsoft SQL Server
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Pager capable
News/status notification announcements
OneDesk
$0
Completely Web Based
3
unlimited
Not required
Not required
OneDesk
OneDesk
OneDesk
Details
ManageEngine ServiceDesk Plus
$595
Completely Web Based
Unlimited
Unlimited
Not required
Not required
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Details
Freshdesk
$0
Completely Web Based
1
Unlimited
None
None
Not required
Not required
Freshdesk
Freshdesk
Freshdesk
Details
Tickets
$25
Completely Web Based
1
Unlimited
0
0
Not required
Not required
Tickets
Tickets
Tickets
Details
SolarWinds Web Help Desk
$0
Completely Web Based
1
Unlimited
Nil. Free 24/7 on-call technical support
Not required
Not required
SolarWinds Web Help Desk
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Details
Severity One Enterprise
$3000
Completely Web Based
3
50
20%
Included in support
Not required
Not required
Severity One Enterprise
Severity One Enterprise
Severity One Enterprise
Details
LBE Web Helpdesk
$560
Completely Web Based
5 concurrent users
5 concurrent users
$240 per annum
Yes with support contract
Not required
Not required
LBE Web Helpdesk
LBE Web Helpdesk
LBE Web Helpdesk
Details
TRACKWeb Help Desk
$15000
Completely Web Based
5
5
0.12
0.12
TRACKWeb Help Desk
TRACKWeb Help Desk
TRACKWeb Help Desk
Details
BridgeTrak for Web
$995
Completely Web Based
5
5
Not required
Not required
BridgeTrak for Web
BridgeTrak for Web
BridgeTrak for Web
Details
Bugzero
$299
Completely Web Based
5
5
free for 3 month.
free for 5 month, 30% discount after
Not required
Not required
Bugzero
Bugzero
Bugzero
Details
GoCodes QR Code Asset Management Solution
$99
Completely Web Based
10
400
0
0
Not required
Not required
GoCodes QR Code Asset Management Solution
GoCodes QR Code Asset Management Solution
GoCodes QR Code Asset Management Solution
Details
Support Key
$2999
Completely Web Based
5
300
195
Not required
Not required
Support Key
Support Key
Support Key
Details
TicketXPert.NET
$4582
Completely Web Based
25
25
no
anually
Not required
Not required
TicketXPert.NET
TicketXPert.NET
TicketXPert.NET
Details
VanillaSoft Helpdesk 2004
$1950
Completely Web Based
20
20
Not required
Not required
VanillaSoft Helpdesk 2004
VanillaSoft Helpdesk 2004
VanillaSoft Helpdesk 2004
Details
CoreDESK
$2000
Completely Web Based
5
2
Free Support Costs
Free Upgrade Costs
Not required
Not required
CoreDESK
CoreDESK
CoreDESK
Details
Helpdesk Pilot
$300
Completely Web Based
5
15000
Helpdesk Pilot
Helpdesk Pilot
Helpdesk Pilot
Details
eFirstHelp
$999
Completely Web Based
1
100
12 %
Included in Support Cost
Not required
Not required
eFirstHelp
eFirstHelp
eFirstHelp
Details
c.Support for .NET
$4600
Completely Web Based
2
100
metered or unlimited support available
2 year maintenance contract for 30% of purchase price
Not required
Not required
c.Support for .NET
c.Support for .NET
c.Support for .NET
Details
IssueTrak
$2500
Completely Web Based
3
100
20% Both Upgrade and Support
20% Both Upgrade and Support
Not required
Not required
IssueTrak
IssueTrak
IssueTrak
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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