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Help Desk
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Licensed
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Unix
Linux
Windows NT
Windows 2000
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Windows 98
Windows 95
Windows 3.11
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Server Software is Provided
Perl
PHP
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Microsoft SQL Server
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Linux
Windows NT
Windows 2000
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Windows 98
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Pager capable
News/status notification announcements
New Fire Enterprise Support
$500
Completely Web Based
10
10
Not required
Not required
New Fire Enterprise Support
New Fire Enterprise Support
New Fire Enterprise Support
Details
Castle Support
$60
Completely Web Based
Unlimited
Unlimited
Not required
Not required
Castle Support
Castle Support
Castle Support
Details
TRACKWeb Help Desk
$15000
Completely Web Based
5
5
0.12
0.12
TRACKWeb Help Desk
TRACKWeb Help Desk
TRACKWeb Help Desk
Details
District Help Desk
$1500
Completely Web Based
unlimited
unlimited
Free
250
Not required
Not required
District Help Desk
District Help Desk
District Help Desk
Details
ITracker
$0
Completely Web Based
Not required
Not required
ITracker
ITracker
ITracker
Details
Help Desk Organizer
$495
Completely Web Based
unlimited
unlimited
$89 year
Not required
Not required
Help Desk Organizer
Help Desk Organizer
Help Desk Organizer
Details
Fused Solutions - Support Management Systems
$2400
Completely Web Based
1
unlimited
included in price
0
Not required
Not required
Fused Solutions - Support Management Systems
Fused Solutions - Support Management Systems
Fused Solutions - Support Management Systems
Details
c.Support for .NET
$4600
Completely Web Based
2
100
metered or unlimited support available
2 year maintenance contract for 30% of purchase price
Not required
Not required
c.Support for .NET
c.Support for .NET
c.Support for .NET
Details
Double Choco Latte
$0
Completely Web Based
Unlimited
Unlimited
Not required
Not required
Double Choco Latte
Double Choco Latte
Double Choco Latte
Details
e-zHelpDesk
$3500
Completely Web Based
unlimited
unlimited
Free 1st 10 incident/ $50.00 per incident there after
Free
Not required
Not required
e-zHelpDesk
e-zHelpDesk
e-zHelpDesk
Details
Web+Center
$0
Completely Web Based
3
Unlimited
Varies per license
Free if licensed
Web+Center
Web+Center
Web+Center
Details
PerlDesk
$39
Completely Web Based
Unlimmited
Unlimmited
Not required
Not required
PerlDesk
PerlDesk
PerlDesk
Details
Weblication ProFault
$1200
Completely Web Based
Unlimited
Unlimited
20% of purchase cost
Free if support option taken
Not required
Not required
Weblication ProFault
Weblication ProFault
Weblication ProFault
Details
eMagic Touchpoint
$50000
Completely Web Based
50 concurrent users
Unlimited
17.5% of software cost includes upgrades
Not required
Not required
eMagic Touchpoint
eMagic Touchpoint
eMagic Touchpoint
Details
VSO-XP
$295
Completely Web Based
5
Unlimited
Included w/upgrade
20%
Not required
Not required
VSO-XP
VSO-XP
VSO-XP
Details
WWW Help Desk Pro
$3000
Completely Web Based
unlimited
unlimited
free for 6 months
1600
Not required
Not required
WWW Help Desk Pro
WWW Help Desk Pro
WWW Help Desk Pro
Details
COIGN
$4995
Completely Web Based
Unlimited
Unlimited
18%
Included in Maintenance
Not required
Not required
COIGN
COIGN
COIGN
Details
TESS
$9800
Completely Web Based
unlimited
unlimited
0.175
0.05
Not required
Not required
TESS
TESS
TESS
Details
Cynergy Help Desk Software
$1297
Completely Web Based
3
Unlimited
20% of cost
Included in Annual Maintenance
Not required
Not required
Cynergy Help Desk Software
Cynergy Help Desk Software
Cynergy Help Desk Software
Details
HelpSpot Help Desk Software
$179
Completely Web Based
1
Unlimited
Not required
Not required
HelpSpot Help Desk Software
HelpSpot Help Desk Software
HelpSpot Help Desk Software
Details
Magic Solutions HelpDesk IQ
$995
Completely Web Based
1
unlimited self-service
First 60 days Free. After 60 days, $49.95 per incident/call
included with maintenance contract
Not required
Not required
Magic Solutions HelpDesk IQ
Magic Solutions HelpDesk IQ
Magic Solutions HelpDesk IQ
Details
WebCISS
$2000
Completely Web Based
Unlimited
Unlimited
Included with upgrade costs
Free for first year - 20% per annum after that
Not required
Not required
WebCISS
WebCISS
WebCISS
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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