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Type
Licensed
Technicians
Licensed
Customers
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Costs
Software for
Customers
Software for
Technicians
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Server is Provided
Unix
Linux
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Server Software is Provided
Perl
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MySQL
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Linux
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Windows 2000
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Reporting / Statistics
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Pager capable
News/status notification announcements
VanillaSoft Helpdesk 2004
$1950
Completely Web Based
20
20
Not required
Not required
VanillaSoft Helpdesk 2004
VanillaSoft Helpdesk 2004
VanillaSoft Helpdesk 2004
Details
AdaptDS CRM
$1950
Completely Web Based
3
Unlimited
Free with hosted service
Not required
Not required
AdaptDS CRM
AdaptDS CRM
AdaptDS CRM
Details
TopTrack
$1995
Completely Web Based
5
Unlimited
Not required
Not required
TopTrack
TopTrack
TopTrack
Details
HelpConnection.NET
$1999
Completely Web Based
Unlimited
Unlimited
Both support & upgrades for $400 annually.
Both support & upgrades for $400 annually.
Not required
Not required
HelpConnection.NET
HelpConnection.NET
HelpConnection.NET
Details
SiteHelpdesk-IT
$2000
Completely Web Based
5
unlimited
included with upgrades
15% after one year
Not required
Not required
SiteHelpdesk-IT
SiteHelpdesk-IT
SiteHelpdesk-IT
Details
WebCISS
$2000
Completely Web Based
Unlimited
Unlimited
Included with upgrade costs
Free for first year - 20% per annum after that
Not required
Not required
WebCISS
WebCISS
WebCISS
Details
CoreDESK
$2000
Completely Web Based
5
2
Free Support Costs
Free Upgrade Costs
Not required
Not required
CoreDESK
CoreDESK
CoreDESK
Details
Fused Solutions - Support Management Systems
$2400
Completely Web Based
1
unlimited
included in price
0
Not required
Not required
Fused Solutions - Support Management Systems
Fused Solutions - Support Management Systems
Fused Solutions - Support Management Systems
Details
WonderDesk SQL
$2499
Completely Web Based
Unlimited
Unlimited
included in upgrade costs
$249/ year
Not required
Not required
WonderDesk SQL
WonderDesk SQL
WonderDesk SQL
Details
IssueTrak
$2500
Completely Web Based
3
100
20% Both Upgrade and Support
20% Both Upgrade and Support
Not required
Not required
IssueTrak
IssueTrak
IssueTrak
Details
EnterpriseWizard
$2850
Completely Web Based
3
Unlimited
20% of current license value annually
Included in annual support contract
Not required
Not required
EnterpriseWizard
EnterpriseWizard
EnterpriseWizard
Details
Support Key
$2999
Completely Web Based
5
300
195
Not required
Not required
Support Key
Support Key
Support Key
Details
Severity One Enterprise
$3000
Completely Web Based
3
50
20%
Included in support
Not required
Not required
Severity One Enterprise
Severity One Enterprise
Severity One Enterprise
Details
WWW Help Desk Pro
$3000
Completely Web Based
unlimited
unlimited
free for 6 months
1600
Not required
Not required
WWW Help Desk Pro
WWW Help Desk Pro
WWW Help Desk Pro
Details
e-zHelpDesk
$3500
Completely Web Based
unlimited
unlimited
Free 1st 10 incident/ $50.00 per incident there after
Free
Not required
Not required
e-zHelpDesk
e-zHelpDesk
e-zHelpDesk
Details
TicketXPert.NET
$4582
Completely Web Based
25
25
no
anually
Not required
Not required
TicketXPert.NET
TicketXPert.NET
TicketXPert.NET
Details
c.Support for .NET
$4600
Completely Web Based
2
100
metered or unlimited support available
2 year maintenance contract for 30% of purchase price
Not required
Not required
c.Support for .NET
c.Support for .NET
c.Support for .NET
Details
COIGN
$4995
Completely Web Based
Unlimited
Unlimited
18%
Included in Maintenance
Not required
Not required
COIGN
COIGN
COIGN
Details
e11 help desk software and Knowledge Management
$6500
Completely Web Based
unlimited
unlimited
10% after first year of free support
10 % after one year
Not required
Not required
e11 help desk software and Knowledge Management
e11 help desk software and Knowledge Management
e11 help desk software and Knowledge Management
Details
LiveTime Support
$7500
Completely Web Based
5
Unlimited
15% of base price per year
Not required
Not required
LiveTime Support
LiveTime Support
LiveTime Support
Details
Cyborg Helpdesk
$7500
Completely Web Based
3
Unlimited
Not required
Not required
Cyborg Helpdesk
Cyborg Helpdesk
Cyborg Helpdesk
Details
Prop Web
$8000
Completely Web Based
1
unlimited
15% Invoice Price
Included in annual support contract
Not required
Not required
Prop Web
Prop Web
Prop Web
Details
Visual Help Desk
$9500
Completely Web Based
20
unlimited
1500
0
Not required
Not required
Visual Help Desk
Visual Help Desk
Visual Help Desk
Details
TESS
$9800
Completely Web Based
unlimited
unlimited
0.175
0.05
Not required
Not required
TESS
TESS
TESS
Details
Numara FootPrints
$9995
Completely Web Based
3
Unlimited
20 -25 % annually of total software order
Included w/ Maintenance Contract
Not required
Not required
Numara FootPrints
Numara FootPrints
Numara FootPrints
Details
Integral Accounting Help Desk
$9999
Completely Web Based
Unlimited
Unlimited
$1999.99 after first year
Free If Under Contract
Not required
Not required
Integral Accounting Help Desk
Integral Accounting Help Desk
Integral Accounting Help Desk
Details
ServiceBase
$14999
Completely Web Based
unlimited
unlimited
7% of license price per year
15% of license price per year
Not required
Not required
ServiceBase
ServiceBase
ServiceBase
Details
TRACKWeb Help Desk
$15000
Completely Web Based
5
5
0.12
0.12
TRACKWeb Help Desk
TRACKWeb Help Desk
TRACKWeb Help Desk
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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