Castle Support

$60 

Completely Web Based 

Unlimited 

Unlimited 

Details

RightNow Web

$75000 

Completely Web Based 

Unlimited 

Unlimited for 2 years. Software must be purchased again after 2 years. 

Details

WonderDesk SQL

$2499 

Completely Web Based 

Unlimited 

Unlimited 

included in upgrade costs 

$249/ year 

Details

Numara FootPrints

$9995 

Completely Web Based 

3 

Unlimited 

20 -25 % annually of total software order 

Included w/ Maintenance Contract 

Details

Support Key

$2999 

Completely Web Based 

5 

300 

195 

Details

TRACKWeb Help Desk

$15000 

Completely Web Based 

5 

5 

0.12 

0.12 

Details

Perfect Tracker

$800 

Completely Web Based 

unlimited 

unlimited 

First 10 incidents free 

not yet decided 

Details

District Help Desk

$1500 

Completely Web Based 

unlimited 

unlimited 

Free 

250 

Details

ITracker

$0 

Completely Web Based 

Details

Liberum Help Desk

$0 

Completely Web Based 

Unlimited 

Unlimited 

Details

Information Resource Manager

$0 

Completely Web Based 

Unlimited 

Unlimited 

No official support 

Open Source (Free) 

Details

ISIS Help Desk

$1295 

Completely Web Based 

5 

Unlimited 

Details

Taskman Pro! v.3

$499 

Completely Web Based 

unlimited 

unlimited 

Details

Tracker

$199 

Completely Web Based 

unlimited 

unlimited 

Free 

Free 

Details

Help Desk Organizer

$495 

Completely Web Based 

unlimited 

unlimited 

$89 year 

Details

Prop Web

$8000 

Completely Web Based 

1 

unlimited 

15% Invoice Price 

Included in annual support contract 

Details

BridgeTrak for Web

$995 

Completely Web Based 

5 

5 

Details

Fused Solutions - Support Management Systems

$2400 

Completely Web Based 

1 

unlimited 

included in price 

0 

Details

Visual Help Desk

$9500 

Completely Web Based 

20 

unlimited 

1500 

0 

Details

TicketXPert.NET

$4582 

Completely Web Based 

25 

25 

no 

anually 

Details

c.Support for .NET

$4600 

Completely Web Based 

2 

100 

metered or unlimited support available 

2 year maintenance contract for 30% of purchase price 

Details

Double Choco Latte

$0 

Completely Web Based 

Unlimited 

Unlimited 

Details

e-zHelpDesk

$3500 

Completely Web Based 

unlimited 

unlimited 

Free 1st 10 incident/ $50.00 per incident there after 

Free 

Details

psTrack

$800 

Completely Web Based 

1 

Unlimited 

6% of List with Maintenance Contract 

6% of List with Maintenance Contract 

Details

Web+Center

$0 

Completely Web Based 

3 

Unlimited 

Varies per license 

Free if licensed 

Details

World Desk Pro

$1700 

Completely Web Based 

Unlimited 

Unlimited 

Details

eJournal RMS 2.7

$15000 

Completely Web Based 

10 

unlimited 

free 

included in 15% maintance fee 

Details

SiteHelpdesk-IT

$2000 

Completely Web Based 

5 

unlimited 

included with upgrades 

15% after one year 

Details

PerlDesk

$39 

Completely Web Based 

Unlimmited 

Unlimmited 

Details

Request Tracker (RT)

$0 

Completely Web Based 

unlimited 

unlimited 

free (Mailing List) or from $6000p.a. 

none 

Details