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Help Desk	Price	Type	Licensed Technicians	Licensed Customers	Support Costs	Upgrade Costs	More Details
Double Choco Latte	$0	Completely Web Based	Unlimited	Unlimited			Details
Web+Center	$0	Completely Web Based	3	Unlimited	Varies per license	Free if licensed	Details
World Desk Pro	$1700	Completely Web Based	Unlimited	Unlimited			Details
eJournal RMS 2.7	$15000	Completely Web Based	10	unlimited	free	included in 15% maintance fee	Details
PerlDesk	$39	Completely Web Based	Unlimmited	Unlimmited			Details
Request Tracker (RT)	$0	Completely Web Based	unlimited	unlimited	free (Mailing List) or from $6000p.a.	none	Details
e11 help desk software and Knowledge Management	$6500	Completely Web Based	unlimited	unlimited	10% after first year of free support	10 % after one year	Details
Severity One Enterprise	$3000	Completely Web Based	3	50	20%	Included in support	Details
Weblication ProFault	$1200	Completely Web Based	Unlimited	Unlimited	20% of purchase cost	Free if support option taken	Details
eMagic Touchpoint	$50000	Completely Web Based	50 concurrent users	Unlimited	17.5% of software cost includes upgrades		Details
Attenza	$99	Completely Web Based	1	unlimited	none		Details
Support Services Manager (SSM)	$0	Completely Web Based	Unlimited	Unlimited	Included - Free	Included - Free	Details
Bugzero	$299	Completely Web Based	5	5	free for 3 month.	free for 5 month, 30% discount after	Details
Cerberus Helpdesk	$499	Completely Web Based	Unlimited	Unlimited	Free	30% discount	Details
COIGN	$4995	Completely Web Based	Unlimited	Unlimited	18%	Included in Maintenance	Details
FMb2b.net	$1 per day	Completely Web Based	1	1	Included	Included	Details
OTRS - Open Ticket Request System	$0	Completely Web Based	Unlimited	Unlimited			Details
OneOrZero Helpdesk	$0	Completely Web Based	Unlimited	Unlimited	none	none	Details
TESS	$9800	Completely Web Based	unlimited	unlimited	0.175	0.05	Details
PC-Duo Enterprise	$990	Completely Web Based	10	10	included in maintenance	150.00 per year	Details
Online Work Order Suite: Lite Edition for PHP	$150	Completely Web Based	5	Unlimited	Included with upgrades (25%)	25% of software price (after first year)	Details
HelpSpot Help Desk Software	$179	Completely Web Based	1	Unlimited			Details
eFirstHelp	$999	Completely Web Based	1	100	12 %	Included in Support Cost	Details
Web Trak v3.1	$49	Completely Web Based	Unlimited	Unlimited		Annual Service Agreement $49.00	Details
LBE Web Helpdesk	$560	Completely Web Based	5 concurrent users	5 concurrent users	$240 per annum	Yes with support contract	Details
Support Key	$2999	Completely Web Based	5	300	195		Details
District Help Desk	$1500	Completely Web Based	unlimited	unlimited	Free	250	Details
Liberum Help Desk	$0	Completely Web Based	Unlimited	Unlimited			Details
ISIS Help Desk	$1295	Completely Web Based	5	Unlimited			Details
Tracker	$199	Completely Web Based	unlimited	unlimited	Free	Free	Details
Help Desk	Price	Type	Licensed Technicians	Licensed Customers	Support Costs	Upgrade Costs	More Details

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