Completely Web Based
This help desk software is installed on your web server, and only a web browser is needed to use it.
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Local Software with Web
This help desk software requires local installation on each server or workstation, but also has some web integration.
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Remotely hosted
Remotely hosted is a help desk service provided by another company. Usually this is also completely web based, but the difference being these companies provide everything for you for a monthly fee or per ticket basis. The software resides on their server.
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Local Software
This help desk software requires local installation on each server or workstation.
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