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Help Desk	Price	Type	Licensed Technicians	Licensed Customers	Support Costs	Upgrade Costs	More Details
eJournal RMS 2.7	$15000	Completely Web Based	10	unlimited	free	included in 15% maintance fee	Details
Request Tracker (RT)	$0	Completely Web Based	unlimited	unlimited	free (Mailing List) or from $6000p.a.	none	Details
SiteHelpDesk	$1000	Completely Web Based	5	unlimited	included with upgrades - 15%	15% of software price (after first year)	Details
BugAware Bug Tracking System	$395	Completely Web Based	unlimited	unlimited			Details
e11 help desk software and Knowledge Management	$6500	Completely Web Based	unlimited	unlimited	10% after first year of free support	10 % after one year	Details
Online Work Order Suite: Lite Edition for ASP	$150	Completely Web Based	5	Unlimited	Included with upgrades (25%)	25% of software price (after first year)	Details
TopTrack	$1995	Completely Web Based	5	Unlimited			Details
Help Centric	$55	Completely Web Based	Unlimited	Unlimited			Details
Online Work Order Suite: Professional Edition	$900	Completely Web Based	Unlimited	Unlimited	included with upgrades (25%)	25% of software price (after first year)	Details
Attenza	$99	Completely Web Based	1	unlimited	none		Details
Support Services Manager (SSM)	$0	Completely Web Based	Unlimited	Unlimited	Included - Free	Included - Free	Details
VSO-XP	$295	Completely Web Based	5	Unlimited	Included w/upgrade	20%	Details
Bugzero	$299	Completely Web Based	5	5	free for 3 month.	free for 5 month, 30% discount after	Details
Cerberus Helpdesk	$499	Completely Web Based	Unlimited	Unlimited	Free	30% discount	Details
COIGN	$4995	Completely Web Based	Unlimited	Unlimited	18%	Included in Maintenance	Details
OTRS - Open Ticket Request System	$0	Completely Web Based	Unlimited	Unlimited			Details
OneOrZero Helpdesk	$0	Completely Web Based	Unlimited	Unlimited	none	none	Details
Go Smart Help Desk	$300	Completely Web Based	unlimited	unlimited	1 year free support		Details
TESS	$9800	Completely Web Based	unlimited	unlimited	0.175	0.05	Details
Online Work Order Suite: Lite Edition for PHP	$150	Completely Web Based	5	Unlimited	Included with upgrades (25%)	25% of software price (after first year)	Details
IssueTrak	$2500	Completely Web Based	3	100	20% Both Upgrade and Support	20% Both Upgrade and Support	Details
Help Desk 6.5 by Expinion.net	$249	Completely Web Based	Unlimited	Unlimited		<1/2 Price	Details
Helpdesk In Flash FAQ Ticket support	$64	Completely Web Based	Unlimited	Unlimited	Free	Free	Details
HelpSpot Help Desk Software	$179	Completely Web Based	1	Unlimited			Details
LiveTime Support	$7500	Completely Web Based	5	Unlimited	15% of base price per year		Details
eFirstHelp	$999	Completely Web Based	1	100	12 %	Included in Support Cost	Details
EnterpriseWizard	$2850	Completely Web Based	3	Unlimited	20% of current license value annually	Included in annual support contract	Details
Numara FootPrints	$9995	Completely Web Based	3	Unlimited	20 -25 % annually of total software order	Included w/ Maintenance Contract	Details
TRACKWeb Help Desk	$15000	Completely Web Based	5	5	0.12	0.12	Details
Perfect Tracker	$800	Completely Web Based	unlimited	unlimited	First 10 incidents free	not yet decided	Details
Help Desk	Price	Type	Licensed Technicians	Licensed Customers	Support Costs	Upgrade Costs	More Details

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