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Help Desk	Price	Type	Licensed Technicians	Licensed Customers	Support Costs	Upgrade Costs	More Details
e-zHelpDesk	$3500	Completely Web Based	unlimited	unlimited	Free 1st 10 incident/ $50.00 per incident there after	Free	Details
psTrack	$800	Completely Web Based	1	Unlimited	6% of List with Maintenance Contract	6% of List with Maintenance Contract	Details
World Desk Pro	$1700	Completely Web Based	Unlimited	Unlimited			Details
eJournal RMS 2.7	$15000	Completely Web Based	10	unlimited	free	included in 15% maintance fee	Details
PerlDesk	$39	Completely Web Based	Unlimmited	Unlimmited			Details
Request Tracker (RT)	$0	Completely Web Based	unlimited	unlimited	free (Mailing List) or from $6000p.a.	none	Details
BugAware Bug Tracking System	$395	Completely Web Based	unlimited	unlimited			Details
Integral Accounting Help Desk	$9999	Completely Web Based	Unlimited	Unlimited	$1999.99 after first year	Free If Under Contract	Details
Help Centric	$55	Completely Web Based	Unlimited	Unlimited			Details
Severity One Enterprise	$3000	Completely Web Based	3	50	20%	Included in support	Details
Weblication ProFault	$1200	Completely Web Based	Unlimited	Unlimited	20% of purchase cost	Free if support option taken	Details
eMagic Touchpoint	$50000	Completely Web Based	50 concurrent users	Unlimited	17.5% of software cost includes upgrades		Details
Attenza	$99	Completely Web Based	1	unlimited	none		Details
Support Services Manager (SSM)	$0	Completely Web Based	Unlimited	Unlimited	Included - Free	Included - Free	Details
VSO-XP	$295	Completely Web Based	5	Unlimited	Included w/upgrade	20%	Details
WWW Help Desk Pro	$3000	Completely Web Based	unlimited	unlimited	free for 6 months	1600	Details
Cerberus Helpdesk	$499	Completely Web Based	Unlimited	Unlimited	Free	30% discount	Details
COIGN	$4995	Completely Web Based	Unlimited	Unlimited	18%	Included in Maintenance	Details
FMb2b.net	$1 per day	Completely Web Based	1	1	Included	Included	Details
OTRS - Open Ticket Request System	$0	Completely Web Based	Unlimited	Unlimited			Details
OneOrZero Helpdesk	$0	Completely Web Based	Unlimited	Unlimited	none	none	Details
TESS	$9800	Completely Web Based	unlimited	unlimited	0.175	0.05	Details
Online Work Order Suite: Lite Edition for PHP	$150	Completely Web Based	5	Unlimited	Included with upgrades (25%)	25% of software price (after first year)	Details
IssueTrak	$2500	Completely Web Based	3	100	20% Both Upgrade and Support	20% Both Upgrade and Support	Details
IssueTrak, Inc.	$750	Completely Web Based	1	Unlimited	20% of List Price		Details
HelpSpot Help Desk Software	$179	Completely Web Based	1	Unlimited			Details
eFirstHelp	$999	Completely Web Based	1	100	12 %	Included in Support Cost	Details
Cyborg Helpdesk	$7500	Completely Web Based	3	Unlimited			Details
Web Trak v3.1	$49	Completely Web Based	Unlimited	Unlimited		Annual Service Agreement $49.00	Details
LBE Web Helpdesk	$560	Completely Web Based	5 concurrent users	5 concurrent users	$240 per annum	Yes with support contract	Details
Help Desk	Price	Type	Licensed Technicians	Licensed Customers	Support Costs	Upgrade Costs	More Details

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