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Hot Tips Publisher for TeleSupport HelpDesk

Web Site URL:
Discussion Forum:  
Category:  Other Resources
Description:  Extend the power of Tele-Support HelpDesk's Hot Tips knowledgebase with our new Hot Tips Publisher. 'Publish to the Web' Publish selected Hot Tips from Tele-Support HelpDesk knowledgebase to your web site, intranet, or field technician's laptop.
Price:  $595
Licensed Customers:  900
Licensed Technicians:  4000
Additional pricing options page URL:
Free upgrades? If so, how long?:  1 year with Super Bundle purchase
Upgrade costs:  Varies depending on number of licensed users
Support costs:  $120.00 USD minimum
Locally installed software for customers:      
Locally installed software for technicians:      
Acceptable Servers:


     Not Applicable. Server is provided.
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
     Windows 95
     Windows 3.11
  Novell Netware
Compatible Server Software:


     Not Applicable. Server software is provided.
  Microsoft SQL Server
  Microsoft Access
     Cold Fusion
Acceptable Workstations:


  Windows NT
  Windows 2000
  Windows ME
  Windows 98
     Windows 95
     Windows 3.11
     PDA's (eg. Palm Pilot)
Features:      Searchable database
     Reference numbers assigned
     F.A.Q. (knowledgebase)
     Customer information database
     Asset tracking database
     Billing/Sales database
     Automatic escalation
     Follow-up satisfaction surveys
     Customer history
     Confirmation email sent to customers
     Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:      Fields
     Font appearance
     Button images
Source code available?:  No   

* This information was submitted to by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.



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