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HelpSTAR 2000
Web Site URL:	http://www.helpstar.com
Discussion Forum:	Participate in the HelpSTAR 2000 Discussion Forum
Category:	Local software with some web integration
Description:	Designed for the medium to large help desk environment, HelpSTAR 2000 provides a completely flexible workflow (including priority-based queuing), a fully interactive web interface, auto-email notification, and a new interface designed to facilitate your help desk tasks.
Price:	$2890
Licensed Customers:	50
Licensed Technicians:	2
Additional pricing options page URL:	http://www.helpstar.com/products/
Free upgrades? If so, how long?:
Upgrade costs:	15% of total sale per year
Support costs:	included in upgrade costs
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Unix Linux Windows NT Windows 2000 Windows ME Windows 98 Windows 95 Windows 3.11 Novell Netware Macintosh
Server Requirements:	Perl PHP ASP Sendmail SMTP MySQL Microsoft SQL Server Microsoft Access Sybase PostgreSQL Oracle Cold Fusion ODBC
Acceptable Workstations:	Unix Linux Windows NT Windows 2000 Windows ME Windows 98 Windows 95 Windows 3.11 Macintosh PDA's (eg. Palm Pilot)
Features:	Searchable database Reference numbers assigned F.A.Q. (knowledgebase) Customer information database Asset tracking database Billing/Sales database Automatic escalation Follow-up satisfaction surveys Reporting/Statistics Customer history Confirmation email sent to customers Technician email notifications Pager capable News/status notification announcements
Customizabe features:	Fields Templates Font appearance Tables Button images Background
Source code available?:

* Information and pricing may vary due to changes in the market.
We encourage you to visit their website to get the most accurate information.