FootPrints - Help Desk Software and Resources

Help Desk Software and Resources

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FootPrints
Web Site URL:	http://www.unipress.com/footprints
Discussion Forum:	Participate in the FootPrints Discussion Forum
Category:	Completely Web Based
Description:	FootPrints is the award-winning, 100% web-based help desk & issue management software that tracks all issues, communications & resolutions online, without the high costs & complex administration of other tools.
Price:	$5990
Licensed Customers:	Unlimited Group User License (read/submit access)included in price above
Licensed Technicians:	3 (complete read/write access)
Additional pricing options page URL:	http://www.unipress.com/footprints/licensesindex.html
Free upgrades? If so, how long?:	Free with Annual Maintenance Contract
Upgrade costs:	Included w/ Maintenance Contract
Support costs:	18% annually of total software order
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Unix Linux Windows NT Windows 2000 Windows ME Windows 98 Windows 95 Windows 3.11 Novell Netware Macintosh
Server Requirements:	Perl PHP ASP Sendmail SMTP MySQL Microsoft SQL Server Microsoft Access Sybase PostgreSQL Oracle Cold Fusion ODBC
Acceptable Workstations:	Unix Linux Windows NT Windows 2000 Windows ME Windows 98 Windows 95 Windows 3.11 Macintosh PDA's (eg. Palm Pilot)
Features:	Searchable database Reference numbers assigned F.A.Q. (knowledgebase) Customer information database Asset tracking database Billing/Sales database Automatic escalation Follow-up satisfaction surveys Reporting/Statistics Customer history Confirmation email sent to customers Technician email notifications Pager capable News/status notification announcements
Customizabe features:	Fields Templates Font appearance Tables Button images Background
Source code available?:	No

* Information and pricing may vary due to changes in the market.
We encourage you to visit their website to get the most accurate information.