TRACKWeb Online - Help Desk Software and Resources

TRACKWeb Online
Web Site URL:	http://www.soffront.com
Category:	Remotely Hosted
Description:	Provide dedicated hosted solution with fully customized application to meet your exact needs. Knowledge base reduces support cost and online ticket submission makes it easy to submit tickets.
Price:	$15000
Licensed Customers:	5
Licensed Technicians:	5
Additional pricing options page URL:
Free upgrades? If so, how long?:	Unlimited
Upgrade costs:
Support costs:
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Unix Linux Windows NT Windows 2000 Windows ME Windows 98 Windows 95 Windows 3.11 Novell Netware Macintosh
Server Requirements:	Perl PHP ASP Sendmail SMTP MySQL Microsoft SQL Server Microsoft Access Sybase PostgreSQL Oracle Cold Fusion ODBC
Acceptable Workstations:	Unix Linux Windows NT Windows 2000 Windows ME Windows 98 Windows 95 Windows 3.11 Macintosh PDA's (eg. Palm Pilot)
Features:	Searchable database Reference numbers assigned F.A.Q. (knowledgebase) Customer information database Asset tracking database Billing/Sales database Automatic escalation Follow-up satisfaction surveys Reporting/Statistics Customer history Confirmation email sent to customers Technician email notifications Pager capable News/status notification announcements
Customizabe features:	Fields Templates Font appearance Tables Button images Background
Source code available?:	No

* Information and pricing may vary due to changes in the market.
We encourage you to visit their website to get the most accurate information.