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Cooee Helpdesk System
Web Site URL:  http://helpdesk.westnet.com.au/hs
Category:  Local software with some web integration
Description:  Westnet Offer our Cooee Helpdesk System which is web based and built around the Platypus Billing Software and SQL Server (all versions). It offers comprehensive features matching any other helpdesk, and it is fully customisable to your companies needs.
Price:  $1000
Licensed Customers:  Unlimited
Licensed Technicians:  Unlimited
Additional pricing options page URL:  http://helpdesk.westnet.com.au/hs
Free upgrades? If so, how long?:  Installation and setup comes as part of the package.
Upgrade costs:  We customize the system to your needs at the outset.
Support costs:  
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
    Windows 3.11
    Novell Netware
    Macintosh
Server Requirements:

       

    Perl
    PHP
  ASP
  Sendmail
  SMTP
  MySQL
  Microsoft SQL Server
    Microsoft Access
    Sybase
    PostgreSQL
    Oracle
    Cold Fusion
  ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Macintosh
  PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
    F.A.Q. (knowledgebase)
  Customer information database
    Asset tracking database
    Billing/Sales database
  Automatic escalation
    Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
    Pager capable
  News/status notification announcements
Customizabe features:   Fields
  Templates
  Font appearance
  Tables
  Button images
  Background
Source code available?:  No   

* Information and pricing may vary due to changes in the market.
We encourage you to visit their website to get the most accurate information.

 

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