Help Desk Software and Resources

Information Resource Manager
Web Site URL:	http://irm.schoenefeld.org
Category:	Completely Web Based
Description:	IRM is an asset tracking system built for IT departments and helpdesks. It keeps detailed information about each computer, as well as a complete history and a repair list tracking. It can track software and provides e-mail notification, reports, group associated tracking, and SNMP support.
Price:	$Free
Licensed Customers:	Unlimited
Licensed Technicians:	Unlimited
Additional pricing options page URL:
Free upgrades? If so, how long?:	Infinate
Upgrade costs:	Open Source (Free)
Support costs:	No official support
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Unix   Linux   Windows NT   Windows 2000     Windows ME     Windows 98     Windows 95     Windows 3.11     Novell Netware     Macintosh
Server Requirements:	Perl   PHP     ASP     Sendmail   SMTP   MySQL     Microsoft SQL Server     Microsoft Access     Sybase     PostgreSQL     Oracle     Cold Fusion     ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh   PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)     Customer information database   Asset tracking database     Billing/Sales database     Automatic escalation     Follow-up satisfaction surveys   Reporting/Statistics     Customer history   Confirmation email sent to customers   Technician email notifications     Pager capable     News/status notification announcements
Customizabe features:	Fields   Templates     Font appearance     Tables   Button images     Background
Source code available?:	Yes-Free

* Information and pricing may vary due to changes in the market.
We encourage you to visit their website to get the most accurate information.

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