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BridgeTrak
Web Site URL: http://www.kemma.com/
Category: Local software with some web integration
Description: Powerful application for Windows 95/98 or NT/2000 provides a variety of tracking, reporting, and query features to make your help desk, call center, technical support, or IT department more efficient.
Price: $4285
Licensed Customers: Unlimited
Licensed Technicians: Unlimited
Additional pricing options page URL: http://www.kemma.com/prices.htm
Free upgrades? If so, how long?:
Upgrade costs: 450 or 25% of purchase per year
Support costs: included in upgrade costs
Locally installed software for customers: Not Required
Locally installed software for technicians: Required
Acceptable Servers:

Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Requirements:

Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Acceptable Workstations:

Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's (eg. Palm Pilot)
Features: Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting/Statistics
Customer history
Confirmation email sent to customers
Technician email notifications
Pager capable
News/status notification announcements
Customizabe features: Fields
Templates
Font appearance
Tables
Button images
Background
Source code available?: No

* Information and pricing may vary due to changes in the market.
We encourage you to visit their website to get the most accurate information.

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