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c.Support for Lotus Notes and Domino
Web Site URL:  http://www.gwi.com
Category:  Local software with some web integration
Description:  c.Support is the leading help desk solution for the Lotus platform. With a full set of features including incident, knowledge, and asset management, routing, notifications, and SLA's, c.Support is easy to configure and the most flexible solution available today.
Price:  $6500
Licensed Customers:  100
Licensed Technicians:  5
Additional pricing options page URL:  
Free upgrades? If so, how long?:  no
Upgrade costs:  Maintenance cost is 30% of purchase price for 2 years
Support costs:  per incident or unlimited support available
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

  Unix
  Linux
  Windows NT
  Windows 2000
    Windows ME
    Windows 98
    Windows 95
    Windows 3.11
    Novell Netware
    Macintosh
Server Requirements:

       

    Perl
    PHP
    ASP
    Sendmail
    SMTP
    MySQL
    Microsoft SQL Server
    Microsoft Access
    Sybase
    PostgreSQL
    Oracle
    Cold Fusion
    ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Macintosh
  PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
    Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
  News/status notification announcements
Customizabe features:   Fields
  Templates
    Font appearance
    Tables
    Button images
    Background
Source code available?:  Additional Cost   5000

* Information and pricing may vary due to changes in the market.
We encourage you to visit their website to get the most accurate information.

 

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