| Remedy |
| Web Site URL: |
http://www.remedy.com |
| Discussion Forum: |
Participate in the Remedy Discussion Forum |
| Category: |
Local software with some web integration |
| Description: |
Remedy Customer Support automates your support processes and provides closed-loop resolution to customer problems. |
| Price: |
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| Licensed Customers: |
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| Licensed Technicians: |
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| Additional pricing options page URL: |
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| Free upgrades? If so, how long?: |
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| Upgrade costs: |
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| Support costs: |
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| Locally installed software for customers: |
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| Locally installed software for technicians: |
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| Acceptable Servers:
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Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
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| Server Requirements:
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Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
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| Acceptable Workstations:
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Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's (eg. Palm Pilot)
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| Features: |
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting/Statistics
Customer history
Confirmation email sent to customers
Technician email notifications
Pager capable
News/status notification announcements
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| Customizabe features: |
Fields
Templates
Font appearance
Tables
Button images
Background
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| Source code available?: |
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