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HelpMaster Pro
Web Site URL:  http://www.helpdeskworld.com
Category:  Local software
Description:  From a single user to a complete, Web enabled Helpdesk suite, HelpMaster Pro is the solution. This award winning software provides powerful helpdesk functions with user friendly access. A free evaluation version and interactive web module demonstrations are available online.
Price:  $700
Licensed Customers:  0 - Client Access Module required for unlimited access.
Licensed Technicians:  1
Additional pricing options page URL:  http://www.helpdeskworld.com
Free upgrades? If so, how long?:  1 year with premium support
Upgrade costs:  45% without premium support
Support costs:  1 year Standard included. 1 year Premium add 10%
Locally installed software for customers:   Not Required  
Locally installed software for technicians:     Required  
Acceptable Servers:

         

    Unix
    Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
    Windows 95
    Windows 3.11
    Novell Netware
    Macintosh
Server Requirements:

       

    Perl
    PHP
    ASP
    Sendmail
  SMTP
    MySQL
    Microsoft SQL Server
    Microsoft Access
    Sybase
    PostgreSQL
    Oracle
    Cold Fusion
  ODBC
Acceptable Workstations:

   

    Unix
    Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
    Windows 3.11
    Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
  Billing/Sales database
  Automatic escalation
    Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
    Pager capable
  News/status notification announcements
Customizabe features:   Fields
  Templates
  Font appearance
    Tables
  Button images
    Background
Source code available?:  No   

* Information and pricing may vary due to changes in the market.
We encourage you to visit their website to get the most accurate information.

 

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