Help Desk Software and Resources

amberCat Help Desk
Web Site URL:	http://www.ambercat.com
Category:	Local software with some web integration
Description:	Scalable software with contacts and asset management, workflow and SLAs. Suitable for internal help desks or customer support. Web interface for self-help and remote support technicians.
Price:	$1420
Licensed Customers:	unlimited
Licensed Technicians:	10, unlimited via web interface
Additional pricing options page URL:	http://ambercat.com/helpdesk/helpdeskpricingusd.htm
Free upgrades? If so, how long?:	Included in licence
Upgrade costs:	Included in licence
Support costs:	$110
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Required
Acceptable Servers:	Unix     Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95     Windows 3.11     Novell Netware     Macintosh
Server Requirements:	Perl     PHP   ASP     Sendmail     SMTP     MySQL   Microsoft SQL Server   Microsoft Access     Sybase     PostgreSQL     Oracle     Cold Fusion     ODBC
Acceptable Workstations:	Unix     Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95     Windows 3.11     Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database   Billing/Sales database   Automatic escalation     Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications     Pager capable   News/status notification announcements
Customizabe features:	Fields   Templates     Font appearance     Tables     Button images   Background
Source code available?:	No

* Information and pricing may vary due to changes in the market.
We encourage you to visit their website to get the most accurate information.

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