Help Desk Software and Resources

Magic Help Desk Enterprise
Web Site URL:	http://www.magichelpdesk.com/asp_set/products/tsd/mhdee_intro.asp
Discussion Forum:	Participate in the Magic Help Desk Enterprise Discussion Forum
Category:	Completely Web Based
Description:	For the first time, IT managers can leverage a common repository of service events and business logic that provides a fully customizable, 100 percent browser- based client interface with a Windows look and feel.
Price:
Licensed Customers:
Licensed Technicians:
Additional pricing options page URL:
Free upgrades? If so, how long?:
Upgrade costs:
Support costs:
Locally installed software for customers:
Locally installed software for technicians:
Acceptable Servers:	Unix     Linux     Windows NT     Windows 2000     Windows ME     Windows 98     Windows 95     Windows 3.11     Novell Netware     Macintosh
Server Requirements:	Perl     PHP     ASP     Sendmail     SMTP     MySQL     Microsoft SQL Server     Microsoft Access     Sybase     PostgreSQL     Oracle     Cold Fusion     ODBC
Acceptable Workstations:	Unix     Linux     Windows NT     Windows 2000     Windows ME     Windows 98     Windows 95     Windows 3.11     Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)     Customer information database   Asset tracking database     Billing/Sales database   Automatic escalation     Follow-up satisfaction surveys   Reporting/Statistics     Customer history     Confirmation email sent to customers     Technician email notifications     Pager capable     News/status notification announcements
Customizabe features:	Fields     Templates     Font appearance     Tables     Button images     Background
Source code available?:

* Information and pricing may vary due to changes in the market.
We encourage you to visit their website to get the most accurate information.

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