Perfect Tracker - Help Desk Software and Resources

Help Desk Software and Resources

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Perfect Tracker
Web Site URL:	http://avensoft2.com
Discussion Forum:	Participate in the Perfect Tracker Discussion Forum
Category:	Completely Web Based
Description:	Perfect Tracker is a web based help desk, bug tracking and customer support software. You can use it to setup a help desk or bug tracking website on the Internet or your company's local network.
Price:	$800
Licensed Customers:	unlimited
Licensed Technicians:	unlimited
Additional pricing options page URL:	http://avensoft2.com/purchase.html
Free upgrades? If so, how long?:	patches are free
Upgrade costs:	not yet decided
Support costs:	First 10 incidents free
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Unix Linux Windows NT Windows 2000 Windows ME Windows 98 Windows 95 Windows 3.11 Novell Netware Macintosh
Server Requirements:	Perl PHP ASP Sendmail SMTP MySQL Microsoft SQL Server Microsoft Access Sybase PostgreSQL Oracle Cold Fusion ODBC
Acceptable Workstations:	Unix Linux Windows NT Windows 2000 Windows ME Windows 98 Windows 95 Windows 3.11 Macintosh PDA's (eg. Palm Pilot)
Features:	Searchable database Reference numbers assigned F.A.Q. (knowledgebase) Customer information database Asset tracking database Billing/Sales database Automatic escalation Follow-up satisfaction surveys Reporting/Statistics Customer history Confirmation email sent to customers Technician email notifications Pager capable News/status notification announcements
Customizabe features:	Fields Templates Font appearance Tables Button images Background
Source code available?:

* Information and pricing may vary due to changes in the market.
We encourage you to visit their website to get the most accurate information.