| royalblue |
| Web Site URL: |
http://www.royalblue.com |
| Discussion Forum: |
Participate in the royalblue Discussion Forum |
| Category: |
Local software with some web integration |
| Description: |
royalblue HelpDesk is designed with common sense for ease of use. For the fastest implementation and training time, advanced graphical user interface features make HelpDesk easy to use. |
| Price: |
|
| Licensed Customers: |
|
| Licensed Technicians: |
|
| Additional pricing options page URL: |
|
| Free upgrades? If so, how long?: |
|
| Upgrade costs: |
|
| Support costs: |
|
| Locally installed software for customers: |
|
| Locally installed software for technicians: |
|
| Acceptable Servers:
|
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
|
| Server Requirements:
|
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
|
| Acceptable Workstations:
|
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's (eg. Palm Pilot)
|
| Features: |
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting/Statistics
Customer history
Confirmation email sent to customers
Technician email notifications
Pager capable
News/status notification announcements
|
| Customizabe features: |
Fields
Templates
Font appearance
Tables
Button images
Background
|
| Source code available?: |
|
Search