Help Desk Software and Resources

PerlDesk
Web Site URL:	http://perldesk.com
Category:	Completely Web Based
Description:	Perldesk, is a fully featured help desk system, it is an ideal solution for companies with more than one technician who are required to support lots of users. Perldesk incorporates many features to streamline support and improve customer relations.
Price:	$Free
Licensed Customers:	No Limitation
Licensed Technicians:	No Limitation
Additional pricing options page URL:	http://www.perldesk.com/rlink.shtml
Free upgrades? If so, how long?:
Upgrade costs:
Support costs:
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Unix   Linux   Windows NT   Windows 2000     Windows ME     Windows 98     Windows 95     Windows 3.11     Novell Netware     Macintosh
Server Requirements:	Perl     PHP     ASP   Sendmail     SMTP   MySQL     Microsoft SQL Server     Microsoft Access     Sybase     PostgreSQL     Oracle     Cold Fusion     ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000     Windows ME     Windows 98     Windows 95     Windows 3.11     Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database     Asset tracking database   Billing/Sales database     Automatic escalation     Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications     Pager capable   News/status notification announcements
Customizabe features:	Fields   Templates   Font appearance   Tables     Button images   Background
Source code available?:	Yes-Free

* Information and pricing may vary due to changes in the market.
We encourage you to visit their website to get the most accurate information.

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